1. United World Telecom
United World Telecom has been a global telecom provider offering cloud phone number services since 1996. With this service, users get enterprise-grade business VoIP services, advanced communication features, high-quality voice termination, and responsive customer service. Also, thanks to partnerships with Tier-1 carriers globally, users can expect reliable local call routing and uninterrupted phone services around the world.
Features:
- International calling service
- Call forwarding
- Advanced routing options
- Call recording
- IVR system
- VoIP integrations
- Voicemail to email and voicemail transcription
- Online account management, and more.
Pricing: United World Telecom offers five plans starting at $7.95/month, based on the phone number selected, plus a per-minute rate. Add advanced features for an additional price.
2. Global Call Forwarding
Global Call Forwarding is another leading global provider of cloud-based phone services. The company leverages its VoIP infrastructure to offer inbound and outbound calling, online voice management, local call routing, and more for businesses around the world. With 24/7 tech support and dedicated account managers, users can get support as needed to ensure business continuity.
Features:
- International calling
- Call forwarding
- Advanced routing
- Caller ID management
- IVR system
- Failover forwarding
- Outbound calling and softphone
- Simultaneous ringing
- VoIP CRM integrations, and more.
Pricing: Global Call Forwarding offers five plans starting at $7.95/month, based on the phone number selected, with an included amount of minutes.
3. Talkdesk
Talkdesk is a contact center solution that operates directly through a web browser. To boost productivity and efficiency, Talkdesk offers integrations alongside their service that can help streamline workflow, while also providing businesses with strong communication solutions.
Features:
- Voice engagement
- Routing
- Studio functions
- Real-time dashboards
- Business intelligence
- Knowledge management
- Virtual agent
- Connections
- API access
- Workspace designer
- Automation designer, and more.
Pricing: Talkdesk offers four different cloud contact center plans starting at $75/user/month.
4. Aircall
Since 2014, Aircall.io has been providing telecom services. Founded in Paris, the company has expanded to offer telephone numbers in over 100 countries. Now, Aircall.io is a comprehensive call center software designed to keep customer data and call activity organized and easily manageable.
Features:
- Inbound and outbound calls
- SMS business messaging
- Call recordings
- Call analytics history
- Softphones
- IVR, and more.
Pricing: Aircall’s plan starts at $30/license/month (with 3 licenses or users included).
5. CallRail
CallRail is a call tracking service that provides users with tracking phone numbers and call tracking software to determine where and how leads are calling a business. The service gathers tracking information, statistics, analytics, and more in real time.
Features:
- Local or toll-free numbers
- Call transcription
- Text messages
- Online and offline call tracking
- Call recording,
- Automatic lead tagging, and more.
Pricing: CallRail offers five different packages starting at $40/month. These plans include 5 local numbers, calling minutes, and advanced features.
6. Genesys Cloud CX
Genesys Cloud CX offers multiple voice services combined with digital and workforce management services. As such, it’s a comprehensive contact center application with features like ACD and IVR systems, email, social media, chat, text messaging services, and more.
Features:
- Inbound and outbound voice services
- ACD and IVR
- Analytics and reporting
- Digital customer engagement
- Advanced routing
- Chatbots, and more.
Pricing: Pricing for Genesys Cloud CX 1 Voice starts at $75/month. They also offer combo plans for Digital, Voice, and Workforce Engagement Management (WEM) services.
7. Ringover
Ringover offers an all-in-one communication platform that includes voice and video calls, messaging, and team collaboration tools. Their plans come with 1 local number per user
and 1 number per company, along with multiple calling features.
Features:
- Local numbers
- Unlimited calls
- Call notifications
- Smart dialer
- Mobile, web, desktop app
- IVR
- Random call distribution
- Smart call routing, and more.
Pricing: Ringover offers 3 plans starting at $21/user/month (billed annually) and $29/user/month (billed monthly).
8. Five9
With Five9, you can enhance your customer engagement by providing agents the ability to interact with customers through their preferred communication channels. The service also offers managers a clear view of the contact center’s performance, giving you the agility you need to run your business efficiently.
Features:
- Communication channels – chat, voice, email, SMS/MMS
- Social messaging
- Blended inbound/outbound
- Agent desktop
- Geo-redundancy
- Call recording
- 24/7 world-class support
Pricing: Five9 offers five different plans starting at $149/month for Digital-only or Voice-only.
9. JustCall
JustCall is a cloud-based phone service provider established in 2016 in India. Their cloud-calling features and services are designed to cater to businesses worldwide. JustCall provides virtual phone systems to businesses in various industries, including call centers and contact centers.
Features:
- Local numbers
- Basic call & SMS analytics
- Voicemail
- Call forwarding & transfer
- Call tracking
- Integrations with productivity tools
- Chrome extension, mobile & desktop applications
- Outbound calling & SMS included (check coverage)
- Unlimited inbound calling (check coverage), and more.
Pricing: JustCall offers 4 different plans for their JustCall and JustCall with AI plans each starting at $19/user/month (billed annually).
10. Dialpad
Dialpad, established in 2011, leverages advanced AI to offer unified communications products. Their business communication service empowers users to manage calls, text messages, and video conferencing from a single online platform.
Features:
- Unlimited calling
- SMS, MMS & team messaging
- Unlimited AI meetings
- AI-powered call & voicemail transcriptions
- Google Workspace & Microsoft 365 integrations
- Real-time analytics & reporting
- Web & chat support, and more.
Pricing: Dialpad has multiple plans to choose from depending on the type of phone service you need – business communications, contact center, etc. Their Business Communications plans start at $15/user/month (billed annually) or $23/user/month (billed monthly).
11. CloudTalk
With CloudTalk, businesses can easily manage and streamline their communication with teams and customers using virtual call systems. CloudTalk’s contact center management solution lets users manage inbound and outbound calls, use automatic call distribution and IVR, view analytics, and more.
Features:
- Unlimited inbound & intracompany calls
- Click-to-call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers
- Advanced analytics
- Skill-based routing, and more.
Pricing: CloudTalk offers three different plans starting at $25/user/month (billed annually) with only 1 local phone number included.
12. MightCall
Small business owners can benefit from using MightyCall, a virtual phone system that offers virtual phone numbers and business calling features such as call transfer, call flow configuration, and user extensions. They also have a mobile app that allows users to easily manage and monitor customer requests.
Features:
- Business phone numbers
- Port numbers from other carriers
- Caller ID
- Call log and call notes
- Voicemail to text and email
- Call routing
- Call forwarding
- Warm and cold transfer
- 3-way calling
- Mobile and desktop app
- Webphone
- Desk phone and softphone support
- Call waiting
- Call screening, and more.
Pricing: MightyCall offers three different phone number plans starting at $15/user/month with a 3-user minimum requirement.
Switch to United World Telecom
United World Telecom is one of the top Fonvirtual alternatives. While both companies provide comparable services, it’s important to choose the one that aligns with your business’ specific requirements. You can take a look at our customer stories to see how our services have helped businesses in the past. Alternatively, you can connect with us to learn more about how we can help your business upgrade its phone system effortlessly.
Call us today at +1 (561) 908-6171 or chat with our experts online!
