1. United World Telecom
United World Telecom has been a global telecom provider offering cloud phone number services since 1996. With this service, users get enterprise-grade business VoIP services, advanced communication features, high-quality voice termination, and responsive customer service. Also, thanks to partnerships with Tier-1 carriers globally, users can expect reliable local call routing and uninterrupted phone services around the world.
Features:
- International calling service
- Call forwarding
- Advanced routing options
- Call recording
- IVR system
- VoIP integrations
- Voicemail to email and voicemail transcription
- Online account management, and more.
Pricing: United World Telecom offers five plans starting at $7.95/month, based on the phone number selected, plus a per-minute rate. Add advanced features for an additional price.
2. Global Call Forwarding
Global Call Forwarding is another leading global provider of cloud-based phone services. The company leverages its VoIP infrastructure to offer inbound and outbound calling, online voice management, local call routing, and more for businesses around the world. With 24/7 tech support and dedicated account managers, users can get support as needed to ensure business continuity.
Features:
- International calling
- Call forwarding
- Advanced routing
- Caller ID management
- IVR system
- Failover forwarding
- Outbound calling and softphone
- Simultaneous ringing
- VoIP CRM integrations, and more.
Pricing: Global Call Forwarding offers five plans starting at $7.95/month, based on the phone number selected, with an included amount of minutes.
3. Genesys Cloud CX
Genesys Cloud CX offers multiple voice services combined with digital and workforce management services. As such, it’s a comprehensive contact center application with features like ACD and IVR systems, email, social media, chat, text messaging services, and more.
Features:
- Inbound and outbound voice services
- ACD and IVR
- Analytics and reporting
- Digital customer engagement
- Advanced routing
- Chatbots, and more.
Pricing: Pricing for Genesys Cloud CX 1 Voice starts at $75/month. They also offer combo plans for Digital, Voice, and Workforce Engagement Management (WEM) services.
4. JustCall
JustCall is a cloud-based phone service provider established in 2016 in India. Their cloud-calling features and services are designed to cater to businesses worldwide. JustCall provides virtual phone systems to businesses in various industries, including call centers and contact centers.
Features:
- Local numbers
- Basic call & SMS analytics
- Voicemail
- Call forwarding & transfer
- Call tracking
- Integrations with productivity tools
- Chrome extension, mobile & desktop applications
- Outbound calling & SMS included (check coverage)
- Unlimited inbound calling (check coverage), and more.
Pricing: JustCall offers 4 different plans for their JustCall and JustCall with AI plans each starting at $19/user/month (billed annually).
5. Talkdesk
Talkdesk is a contact center solution that operates directly through a web browser. To boost productivity and efficiency, Talkdesk offers integrations alongside their service that can help streamline workflow, while also providing businesses with strong communication solutions.
Features:
- Voice engagement
- Routing
- Studio functions
- Real-time dashboards
- Business intelligence
- Knowledge management
- Virtual agent
- Connections
- API access
- Workspace designer
- Automation designer, and more.
Pricing: Talkdesk offers four different cloud contact center plans starting at $75/user/month.
6. Dialpad
Dialpad, established in 2011, leverages advanced AI to offer unified communications products. Their business communication service empowers users to manage calls, text messages, and video conferencing from a single online platform.
Features:
- Unlimited calling
- SMS, MMS & team messaging
- Unlimited AI meetings
- AI-powered call & voicemail transcriptions
- Google Workspace & Microsoft 365 integrations
- Real-time analytics & reporting
- Web & chat support, and more.
Pricing: Dialpad has multiple plans to choose from depending on the type of phone service you need – business communications, contact center, etc. Their Business Communications plans start at $15/user/month (billed annually) or $23/user/month (billed monthly).
7. Aircall
Since 2014, Aircall.io has been providing telecom services. Founded in Paris, the company has expanded to offer telephone numbers in over 100 countries. Now, Aircall.io is a comprehensive call center software designed to keep customer data and call activity organized and easily manageable.
Features:
- Inbound and outbound calls
- SMS business messaging
- Call recordings
- Call analytics history
- Softphones
- IVR, and more.
Pricing: Aircall’s plan starts at $30/license/month (with 3 licenses or users included).
8. Vonage
Vonage initially started out by providing VoIP services to families and small businesses. However, they have now expanded their services to include unified communication solutions and contact center software for enterprises.
Features:
- Local phone numbers
- Toll-free or 1-800 phone numbers
- Call recording
- Call center software
- Auto attendant
- Business SMS and MMS
- Click-to-Dial
- Call screening, and more.
Pricing: Vonage has three pricing plans starting at $13.99/month/line plus taxes and fees with a minimum of 1-year contract for new accounts.
9. Five9
With Five9, you can enhance your customer engagement by providing agents the ability to interact with customers through their preferred communication channels. The service also offers managers a clear view of the contact center’s performance, giving you the agility you need to run your business efficiently.
Features:
- Communication channels – chat, voice, email, SMS/MMS
- Social messaging
- Blended inbound/outbound
- Agent desktop
- Geo-redundancy
- Call recording
- 24/7 world-class support
Pricing: Five9 offers five different plans starting at $149/month for Digital-only or Voice-only.
10. 8×8
8×8 provides businesses with a unified communications platform that includes voice, video, and chat features. They offer two business communication options – cloud-based voice and contact center, which also includes video, mobile, and unified communications.
Features:
- Unlimited calling, SMS & Fax
- Multi-level auto attendant
- Call recordings
- Visual voicemail
- Ring group
- Call monitoring
- Call queues, and more.
Pricing: 8×8 offers five different plans (2 UC plans and 3 Contact Center plans). However, to get the exact costs for your needs, you’ll need to contact sales reps.
11. RingCentral MVP
RingCentral offers a variety of cloud communication and collaboration solutions for businesses. As part of their phone solutions, RingCentral provides communication options, including voice, video, and team messaging as well as contact center capabilities.
Features:
- Business phone or toll-free numbers
- Enhanced Business SMS
- Visual voicemail
- Multi-level auto attendant and IVR system
- Call queues
- Call recording
- Advanced call monitoring,
- Call log reports,
- Video meetings and recordings, and more.
Pricing: RingCentral has multiple plans to choose from depending on the type of phone service you need – phone number, contact center, etc. Their Intelligent Phone Solutions plans start at $20/user/month (billed annually) or $30/user/month (billed monthly).
12. Grasshopper
Since 2003, Grasshopper has been providing virtual phone systems to small-to-large businesses. Their phone systems are designed specifically for entrepreneurs and small business owners to make separate personal and work calls. With Grasshopper’s service, business users can establish a national presence and have access to some international calling options.
Features:
- Business phone number
- Extensions
- Business texting (additional fee)
- Mobile and desktop apps
- Call forwarding
- VoIP calling
- Virtual fax, voicemail, and more.
Pricing: Grasshopper has 4 pricing plans starting at $14/month (1 user – billed annually) and $28/month (unlimited users – billed annually) plus taxes and fees.
13. OpenPhone
OpenPhone is a versatile business phone system designed to help businesses of all sizes manage global calls and messages. The service also gives you the flexibility to choose and manage multiple phone numbers based on locations, teams, and specific use cases.
Features:
- Calling (U.S. & Canada)
- Messaging
- International calling & messaging (add-on)
- Call recording
- Voicemail transcripts
- Business hours
- User groups
- Phone menus
- Group calling, and more.
Pricing: OpenPhone offers three different pricing plans starting at $13/user/month (billed annually) with $5/month for each additional phone number. Also, note that messaging services require registration as well as setup fees ($19 one-time) and messaging fees ($1.50-$3/month).
14. CallHippo
CallHippo provides businesses with cloud-based phone service that includes both local and toll-free phone numbers. They offer a range of features and integrations that can help improve communication both within and outside the office.
Features:
- Click-to-Dial
- Global connect
- Teams
- Voicemail
- SMS/text messages
- Smart switch
- Forward-to-device
- IVR
- Call queuing
- Holiday routing, and more.
Pricing: CallHippo offers four Call Center Solution plans and four Office Phone System plans, starting at $16/user/month. There’s also a $0/user/month plan where you pay only for the numbers you use.
Switch to United World Telecom
United World Telecom is one of the top CloudTalk alternatives. While both companies provide comparable services, it’s important to choose the one that aligns with your business’ specific requirements. You can take a look at our customer stories to see how our services have helped businesses in the past. Alternatively, you can connect with us to learn more about how we can help your business upgrade its phone system effortlessly.
Call us today at +1 (561) 908-6171 or chat with our experts online!
