Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
VoIP versus UCaaS: Understanding the Difference
Posted on: 22 Sep 2022
More and more SMBs are switching to cloud communication solutions and moving away from landline systems. But why? Companies adopting hybrid and fully remote workforces need communication solutions that stretch …Read More »
What is Automatic Number Identification (ANI)?
Posted on: 12 Sep 2022
In this post, we’ll go over the ANI telephony feature and how businesses use this feature to provide better support and sales. What Does ANI Mean in Telephony? In telecommunications, …Read More »
What is G.711? And Why is this VoIP Codec Important?
Posted on: 07 Sep 2022
When setting up a new VoIP phone system, you must equip the right voice codec to ensure reliable and clear call quality. The type of codec you need depends on …Read More »
Is VoIP Reliable?
Posted on: 26 Aug 2022
Tons of businesses are switching to VoIP for its numerous benefits — from affordability to flexibility. But many new users wonder if VoIP is dependable for business calls, especially since …Read More »
What is VLAN? Understanding Virtual Local Area Networks
Posted on: 08 Aug 2022
Here’s a brief overview of how virtual local area networks work and why businesses need this type of network. Learn about the different types of VLAN and what options are …Read More »
Guide to VoIP Codecs and How They Affect Call Quality
Posted on: 01 Aug 2022
Voice over IP (VoIP) allows businesses to communicate with customers near and far with reliable voice quality through the internet. To understand how to get the best voice call quality …Read More »
What is LAN? Understanding Local Area Networks
Posted on: 28 Jul 2022
Here’s a brief overview of how local area networks work and why businesses need this type of network. Learn about the different types of LAN and what options are available …Read More »
What is WAN? Understanding Wide Area Networks
Posted on: 12 Jul 2022
Here’s a brief overview of how wide area networks (WANs) work and why businesses need this type of network. Learn about the different types of WAN and what options are …Read More »
What is an ITSP (Internet Telephony Service Provider)?
Posted on: 01 Jul 2022
When looking for a new business phone service, it is important to understand who offers the service and how to choose the right voice service provider. Here’s a brief overview …Read More »