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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
Top Business VoIP Trends to Know in 2025
Posted on: 15 Jun 2021
Technology continues to advance over time with new and improved options available to users of all kinds. And for businesses, this is always exciting because there are new ways to …Read More »
The Complete Guide to Contact Center as a Service (CCaaS)
Posted on: 14 May 2021
Need to upgrade your contact center software but don’t know where to start? Here’s an in-depth guide to Contact Center as a Service (CCaaS) with everything you need to know …Read More »
What is BYOC? How Can it Benefit Your Business?
Posted on: 04 May 2021
With the wide range of telecom terminology and phone system abbreviations swarming the internet, it is easy to get lost in new technology and systems available for business communication. BYOC …Read More »
The Business Guide to UCaaS [Updated 2025]
Posted on: 03 May 2021
Don’t know which communication platform or software to use for your business communication needs? Here’s an in-depth guide to UCaaS or Unified Communications as a Service with everything you need …Read More »
What is Computer Telephony Integration (CTI)?
Posted on: 24 Mar 2021
When researching business phone service or VoIP providers, you will come across the term CTI or computer telephony integration. Here we explain what computer telephony integration or CTI software is …Read More »
Virtual Phone System: What Is It and How Does It Work?
Posted on: 04 Mar 2021
With more dependence on cloud communications, it’s time for businesses to upgrade their phone systems to ones that can be accessed virtually. Cloud phone systems make it possible for companies …Read More »
What Is SIP ALG and Why VoIP Users Should Disable It
Posted on: 11 Feb 2021
In this post, we discuss what SIP ALG is and how it can affect the quality of your VoIP phone calls. Disable SIP ALG to improve VoIP call quality and …Read More »
5 Ways to Reduce Contact Center Costs
Posted on: 11 Jan 2021
Running a contact center comes with many overhead costs, leading you to charge more from your customers than needed to sustain your business. Thankfully, there are many different ways you …Read More »
10 Benefits of Using an IVR System
Posted on: 10 Jun 2020
Almost every business now has an IVR system that answers calls on its behalf and then routes callers to the appropriate department. So, why are more and more companies using …Read More »