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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
5 Ways to Reduce Contact Center Costs
Posted on: 11 Jan 2021
Running a contact center comes with many overhead costs, leading you to charge more from your customers than needed to sustain your business. Thankfully, there are many different ways you …Read More »
10 Benefits of Using an IVR System
Posted on: 10 Jun 2020
Almost every business now has an IVR system that answers calls on its behalf and then routes callers to the appropriate department. So, why are more and more companies using …Read More »
How Much Bandwidth is Needed for VoIP
Posted on: 03 Jun 2020
Businesses looking to improve and enhance their communication system with the end goal of providing better customer service will find business VoIP as a suitable solution. However, when you are …Read More »
UIFN or ITFS: Which is Best for Your Business?
Posted on: 03 Jun 2020
When you consider expanding your business to other countries, one of the biggest concerns to think about is: how will you maintain reliable communication with people in distant parts of …Read More »
Six of the Best Toll Free Numbers (And Other Funny Numbers)
Posted on: 28 May 2020
Who says business numbers must be strictly serious? Your number can be an opportunity for displaying creativity to attract customer attention. Here we will look at how some companies have …Read More »
SIP Trunking vs VoIP: Understanding the Difference
Posted on: 18 May 2020
To decide whether your business needs SIP trunking or VoIP technology, you must first understand what these communication services are and how they differ. Here we will discuss in detail …Read More »
Hosted PBX versus SIP Trunking: What’s the Difference?
Posted on: 15 May 2020
When switching to a cloud phone system for your company’s communications, owners often have to decide between a hosted PBX and SIP trunking. Here we will discuss what these two …Read More »
5 SIP Trunking Benefits You Probably Don’t Know
Posted on: 15 May 2020
SIP trunking has slowly revolutionized business communication. This business phone solution uses an internet connection to provide a high-quality and low-cost phone service. More and more companies are using SIP …Read More »
SIP Trunk Pricing Breakdown [Updated 2025]
Posted on: 23 Apr 2020
Choosing a SIP trunking provider for your business is a complicated decision, as you might not be aware of how the pricing is broken down or even what SIP trunking …Read More »