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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
5 Tips for Improving Your Outbound Calling Strategy
Posted on: 10 Apr 2020
As a salesperson, you know the daily struggle of getting ahold of a potential customer and then losing them quickly like sand slipping out of a fist. While it’s good …Read More »
7 Best IVR Routing Strategies for Your Call Center
Posted on: 08 Apr 2020
You’ve set up IVR your call center and want to know the best way use it? Here are 7 routing strategies that can determine how callers interact with your business …Read More »
Comparing Phone Number Providers in Saudi Arabia
Posted on: 07 Apr 2020
Looking for a new provider to purchase a Saudi Arabia toll-free phone number for your business? We have compiled a list of providers that you should consider before you make …Read More »
Inbound Sales Calls vs. Outbound Sales Calls
Posted on: 02 Apr 2020
Trying to identify the best ways to increase sales for your business? There are a few different approaches you can take: inbound sales calls, outbound sales calls, or a combination …Read More »
Use Outbound Calling and Call Recording to Improve Customer Relations
Posted on: 27 Mar 2020
As a business owner, you know how important it is to build and maintain customer relations. Thankfully, there are telecom solutions that can boost interactions between a business and its …Read More »
How To Boost Your Own Virtual Call Center
Posted on: 19 Mar 2020
Starting your own cloud or virtual call center is an easy task to accomplish with the right tools and essentials. Here we will look at the different aspects to consider …Read More »
Customer Support vs. Customer Success: What is the Difference?
Posted on: 06 Mar 2020
Often used interchangeably, customer support and customer success are actually two separate business functions. And because they are different, they require different skill sets and strategies. Here we will look …Read More »
Making Outbound Calls from a Toll Free Number
Posted on: 27 Feb 2020
Toll free numbers combined with outbound calling can greatly improve a company’s sales and customer retention rates. Businesses with a high outgoing call rate should, therefore, consider outbound sales strategies. …Read More »
Tips for Running a Successful Virtual Call Center
Posted on: 25 Feb 2020
Thinking of opening a cloud or virtual call center? Well, you are in luck. It is now easier than ever to start and run a full online call center, thanks …Read More »