Category: Tech

Have you ever wondered whether automated phone calls work in sales? In this article, we will take a look at how an automated phone calls can increase your sales, including:

• Efficiency
• Never Miss an Inbound Caller
• Keeping Your Employees Occupied
• Blacklisting and Whitelisting

Efficiency

Sales is a numbers game. Therefore, the more efficient your business is set up with automation, the better your sales will be. United World Telecom offers many ways to increase the efficiency of your business. Here are just a few of the many possibilities for business:

Simultaneous ringing: All connected devices ring at the same time, ensuring that every inbound call is answered in the shortest time period possible.
Directory: By creating an automated directory for inbound callers using a PBX (Private Branch Exchange), interested callers can self-select through your company’s staff and departments to reach the exact personnel they want to transact with.

CallMe Click: Customers don’t have the time to write down a phone number of a salesperson or your company. By bridging the digital divide with a call now button, you create a more motivated buyer that can click on a web link and initialize a phone call with your sales personnel instantly.

Never Miss an Inbound Caller

A large part of sales is ensuring that the timing is right. Often, the window of opportunity only remains open for a short period before they move on to your more easily-accessible competitors.

United World Telecom offers quite a few ways for your sales team to never miss an inbound call. First, a popular feature known as “simultaneous ringing” is just as the name implies: when a phone number is dialed, all connected devices ring at the same time. Whoever answers it first is the winner. This incentivizes your sales team to handle sales calls ambitiously, creating a positive competitive environment.

Similarly, failover forwarding is another crucial feature from United World Telecom. This allows inbound calls to ring through a list of numbers, automatically forwarding until it is received. There are also more advanced options available to automate customer support.

Keeping Employees Occupied

Sales personnel are notorious for forging their own paths and being the masters of their own destiny. However, this can have detrimental consequences for your business, particularly if your sales team is prone to wasting their time. You can automate Inbound calls for distribution among your sales personnel with United World Telecom’s call routing services.

Even better, United World Telecom’s intuitive dashboard logs data from phone calls that can apply directly to your staff. For instance, you can compare who closes the most deals versus how much time they spend on the phone. During quarterly reviews, you can use analytics to gather performance-related data on your sales team, readjust how they handle sales calls, or even terminate lagging employees.

Blacklisting and Whitelisting

Another crucial feature of call routing functionalities from United World Telecom is the ability to blacklist and whitelist calls. For blacklisting, you can automate calls to reach your salespeople while ensuring certain calls do not get through. Similarly, for whitelisting, you enable only certain calls to go through. As an example, you can whitelist only VIPs and clients that are closing deals in the near future for higher-tier sales employees, while assigning only cold calls to staff that excels in that skill.

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In Conclusion

To conclude, as you can see, United World Telecom’s services can help streamline automation in your organization to boost sales. By using some of the examples in this article as well as your own creativity, your sales team can operate more effectively. Above all, automated phone calls can be an excellent option for sales teams.

SaaS applications allow for a number of benefits that many businesses take advantage of each and every day. In this article, we determine the advantage of using highly profitable SaaS applications for business. And, the top-performing 2019 SaaS websites cloud computing companies use to generate their profit.

What is Software as a Service?

SaaS is an acronym for “software as a service.” Basically, SaaS applications are software generated by cloud computing companies that utilize the cloud to store data. This way, they can offer servicing, maintenance, and purchasing entirely over the internet. And, they are versatile in a number of ways as they can mold to offer a number of services. Plus, they can meet a number of business needs for the IT industry, management, invoicing, and more.

What are the Benefits of Software as a Service?

Since SaaS applications store all the information they use on the cloud, they don’t need to bother installing anything on business computer systems. This offers a number of useful benefits for businesses all over the world. Some of these advantages include:

Recurring Payments: Since SaaS applications are offered online, they don’t need to be physically installed. So, people who want to use them don’t have to pay for the software before downloading it and using it. Rather, most SaaS cloud computing companies offer recurrent payment plans. This makes it easier for clients to sign up, start using the application, and even cancel the service.

Highly Customizable: SaaS services are easily customizable to offer changes in services as clients assess what they need. So, clients can add or remove features or services whenever they feel the need to do so.

Easy to Maintain: Instead of having to replace the software with something newer as time goes on, SaaS applications update automatically. This cuts down on costs and makes maintaining these software applications very easy.

Premier Accessibility: Since SaaS applications use the internet, users can access and use them from anywhere the internet exists. This means they’re accessible all over the globe.

Top Software as a Service Companies and Their Websites

Certainly, there are some SaaS applications that do better than others as far as profit. But, some of the most popular and profitable include:

Salesforce.com: Salesforce is an online CRM platform that can be utilized by basically any industry imaginable. CRM, or customer relationship management, is a crucial part of any business. And, Salesforce offers a way to manage and organize all business relationships right on the internet. Basically, it offers businesses a better way to communicate, store and share useful information, and manage business goals and opportunities. Plus, as it uses the cloud and the internet, Salesforce is a CRM that offers all the benefits of a SaaS application that other CRMs may not.

Oracle.com: This cloud-based SaaS application is known as an RDBMS, or relational database management system. Essentially, it helps businesses specifically in the IT realm by providing information to better manage business decisions, process transactions, and by offering analytic services. By far, it’s the top-performing RDBMS website and service of any of the cloud computing companies in terms of profit.

SAP.com: This cloud computing SaaS system is a leading provider of ERP applications. Essentially, ERP, or enterprise resource planning, is a term that describes the management of business processes. So, SAP helps business owners with things like managing and organizing information in regards to accounting, HR, sales, finance, and more. SAP serves businesses in over 180 countries and is the leading provider of ERP industry services as cloud-based software.

Finding Solutions to Meet the Needs of Your SaaS Applications

There are literally hundreds of cloud computing companies that offer SaaS applications and websites for business services. So, if you’re a business owner, there is a high probability that you may already be using SaaS applications. If so, not only do you have the chance to take advantage of all that SaaS applications have to offer, but other benefits as well. For example, using other internet and cloud-based services in conjunction to keep your business operating as successfully as possible. Specifically, services like virtual phone numbers can pair to your SaaS applications (like your current CRM) to offer more fluidity and effective communication.

Pairing Business Phone Numbers With SaaS Applications

Want to pair up your business phone numbers with your SaaS applications to give your business cutting edge technological solutions? United World Telecom offers virtual phone numbers, either local or international, to businesses of all types. To find out if your virtual phone number from United World Telecom can pair with your SaaS application, contact us today.

Remote work is more than just for subcontractors and freelancers. Business owners are maximizing their own productivity while they are away from the office, traveling, or doing business. The best way to manage this is to use call routing, one of the primary functions of virtual phone numbers with United World Telecom. In this article, will take a look at how on the go entrepreneurs can run their businesses remotely.

Understanding Virtual Phone Numbers and Remote Work

Virtual phone numbers enable subscribers to route calls anywhere in the world instantly. Furthermore, virtual phone numbers can work with any device with audio capabilities and an Internet connection.

Therefore, you can take your business wherever you may be and remain accessible by phone. Vice versa, you can conduct calls using your business phone numbers while you’re away from the office. This enables you to keep a separation between your work life and personal life, as needed.

Using Multiple Contact Numbers

Having multiple contact numbers routed to your devices can enable you to maximize your networking efforts. This is a great method for entrepreneurs networking with new clients in person. This method of going remote is best illustrated with an example:

Suppose you regularly attend conventions as part of your consultant business in the United States. As you know, there are many different regions where businesses are conducted. To reach those people the same way that they would local businesses, you can offer phone numbers with a matching area code that they’re familiar with.

With company headquarters in Chicago, for example, you can have a New York number and a California number for respective prospects.

Using Failover Forwarding

One popular add-on for taking your business remote is using failover forwarding. In essence, failover forwarding enables inbound callers to reach an available line even if the first number they dial is busy.

Failover forwarding can reroute calls if you are currently busy with a client. In a way, it is like an automated secretary that transfers your call to the next available person of your choosing. This is a valuable asset for those that want their business to remain accessible.

Outbound Calling

Sometimes you need to make calls when you’re away from the office using a personal phone.

Virtual phone numbers let you take business calls with a phone number normally reserved for business. When paired with an add-on feature called “outbound calling,” these virtual phone numbers serve as a type of overlay. Instead of your personal phone number appearing on the recipient’s caller ID, the virtual phone number of your choosing will appear in its place. This enables you to give your contacts a business number instead of a personal home phone number for privacy reasons.

Call Recording

Travel can get hectic, making running your business a more difficult endeavor while on the road. Call recording is an asset for those who are jet-lagged and don’t remember every detail of a phone conversation. Call recording enables you to store and record phone calls made while using a telecom service. By enabling this feature, you provide a backup service to capture important information. Furthermore, you are able to forward these transcribed and/or recorded conversations directly to email addresses of available staff members. This can bring in new levels of efficiency as well as provide a back up as needed.

Get Call Routing from United World Telecom

Now that you know how your business can work remotely with a host of different tools, it’s time to implement them. Call routing remains one of the most versatile and functional options you can use for communication. And, because it is low-cost and easily connected, it is the best option for businesses aiming for seamless, remote operations. Visit United World Telecom today to purchase call forwarding for your business!

With blossoming technologies, business phone systems have been changing over the years. If you’ve recently started a sales business or you want to utilize better phone capabilities, researching various types of business phone lines is important. This way, you can select a phone system that’s great for your clientele, while also allowing your sales team to operate better. Thus, increasing efficiency and sales closings. In this article, we weigh the differences in the various phone systems you have to choose from for your sales business. And, offer the information you need to select the type of phone system that’s best for your sales management objectives.

Multiple Phone Line Systems for a Sales Business

If you tried to do sales on a typical phone line, you’d eventually end up with a situation in which more than one person needs to use the phone. Or, more than one customer dials in at once. If you don’t want to miss important sales leads or you want to have your employees dial sales leads at the same time, you’ll need multiple lines. A multiple phone line system is just that, a system that offers multiple lines routed to the same number.

These systems allow outside numbers to dial into one main phone that’s connected to multiple other lines. This allows for the capability to transfer calls to various phones. It also allows business employees to communicate with each other effectively.

VoIP Phone Systems for a Sales Business

Rather than traditional phone lines, the VoIP phone system uses internet connection to send telephone calls. This translates to many specific benefits like ease of setup, customized and cutting-edge features, and even better pricing. Furthermore, VoIP systems allow for the introduction of tollfree business numbers. This gives your sales business a way to create a branded, more memorable number associated with your industry. For example, if you manage a team that sells garage doors, you could choose a toll free number like, 1-800-GAR-AGES.

Further Functionality for Sales Teams

Additionally, VoIP systems allow you to choose extension numbers for each of your sales employees. This way, they can give out their individual business numbers so they can stay connected with sales leads to increase the likelihood of closing.

As a part of sales management, you’re likely to utilize CRM systems that allow you to document clientele. One of the advanced features of a VoIP system is that it can connect with software systems, including CRMs. So, if you think that this type of business phone system is the best for your company, make sure to choose one that integrates with your current business software like your CRM.

Due to its customizable features and adaptability, VoIP systems are a great option for sales-driven businesses. And, they can definitely help in your sales management efforts by keeping things organized and your calling customers satisfied.

PBX Phone Systems for Sales Businesses

PBX, or private branch exchange, is a type of business phone system that offers a way to have a private phone line for business. It allows for customizable features of other advanced phone systems like call forwarding, voicemail, routing, and conference calls. However, it does differ from your standard multiple line system. This is because it doesn’t route directly to your phone unit, but can do so through a cloud (internet storage) or another VoIP system. Most people choose PBX systems because they provide more functionality than a multiple phone system but aren’t as expensive as other options. Again, if you have a smaller business, this may be a good option for your sales team. But, if you need advanced features and can live with the functionality of a standard multiple phone line system, this may be a good choice for your business.

Get Your Business Phone Numbers Through United World Telecom

No matter what types of business phone line systems you consider for better sales management, you’ll need to have a business phone number to go with that system. Whether you need a local number, toll free number, or a vanity phone number, we’ve got you covered. Contact us today to learn more about setting up your new business phone number!

Before starting a new marketing campaign, you may be wondering if a toll free number will be useful. If you are considering getting a toll free number for your business as part of a marketing strategy, there are a few things to keep in mind before committing to a number. Toll free numbers are a very affordable way to boost any marketing campaign and they come with many benefits. Here are a few things to consider before deciding on your number.

1. Choose your words wisely

Toll free 800 numbers are a useful business tool used by many businesses; in fact, the popularity of these numbers has created a need for 800 numbers to expand to numbers such as 855, 866, 877, and so on. However, you shouldn’t just purchase any available number. The number you choose needs to be easy to remember in order for it to be the most useful number for your business. Vanity numbers are popular for this reason as well. When choosing a vanity number, make sure that it pertains to your business. You can use a company tagline or a short word that states what your store sells.

2. Go all the way

Choosing all numbers or all letters is better than selecting a mix. Toll free numbers that combine words and numbers confuse customers and aren’t easy to remember. For example, 1-800-329-HOPS is not a good idea for a marketing number. You’re essentially asking your customers to remember a random group of numbers before a word. The only numbers before the word or phrase should be the 1-800.

3. Set goals

As with any marketing strategy, you’ll want to set goals that align with your overall vision for your company. Popular goals found in many marketing strategies include growing phone sales, generating leads, creating customer loyalty, and setting your business apart from the competition. Once you have your goals in front of you, then you can take time to develop the entire strategy effectively.

4. Put your number on everything

Once you have chosen the right toll free number for your brand, then you can market it everywhere. Place your number on your website, brochures, social media accounts, billboards, business cards, radio and TV ads, magazine or newspaper ads, and on merchandise like pens and notebooks.

5. Regularly track your results

Like any good marketing strategy, you need a way to track the influx of purchases from each outlet. That way, you can decide later on what works and what isn’t working for your company. Toll free numbers are the same. Some things are easy to measure, such as seeing a boost in phone calls for your toll free number. But in order to see just how many sales are taking place from this bump in calls and finding out where your new customers found the toll free number means you need to find a way to track the source of the phone calls. United World Telecom comes with a feature for all of their virtual phone numbers that allows you to monitor phone calls in your settings. The same day that you set up your toll free number, you can also set up your online account. You can manage all of your features from this account 24/7.

A custom toll free phone number is an excellent choice for most companies as it is an inexpensive way to double your marketing efforts across all of your current campaigns. As long as you choose the right number to represent your brand, you should be on your way to success. This number not only communicates the benefits that your company provides, but it also reinforces your brand across several channels and helps to differentiate your company from its competition. If you are thinking about getting a toll free number for your business, consider contacting United World Telecom at 1-877-898-8646 to get started on choosing the best toll free number for your company.

Technology has been quickly evolving over the past few years. The telephone industry is not an exception to this. Ever since the first toll free number debuted in the 1960s, the popularity has been growing. The toll free number became so popular among businesses that actual 1-800 numbers became so hard to come by, other toll free prefixes had to be introduced to keep up with the demand. Starting in the 2000s, the popularity of the toll free number began a slow decline as more people began to rely on social media for promoting their businesses. So, in this social media and the internet-driven world are toll free numbers still necessary for companies?

The number 1 benefit of having a toll free number in the age of mobile is that there is no replacement for speaking to another human being. All customers will want to get in touch with your business through their preferred method of communication, and many customers would rather talk to a fellow human being over the phone. The big takeaway for the usage of toll free numbers and other communication methods is that you need to provide multiple ways for customers to contact you. But why get a toll free number when you already have several options for your customers to reach you?

1. Improvements to customer satisfaction

To reiterate, your customers need a way to get into contact with you. People need ways to get in touch with businesses they are purchasing from, or considering purchasing from. Not having methods of communication easily found on your company’s website will leave a bad taste in the customer’s mouth. A toll free number is one of the best ways to get in contact with your customers right away. When a customer makes a phone call, they know it will be only moments before they reach someone who can assist them with their inquiry. Other forms of communication, such as email or sending a direct message take a long time and may not get a response right away. When a customer sends a message through an online form, they can’t be guaranteed that it was read or that it will get read in time for them to get their problem solved.

Toll free numbers are also free for customers to use.

2. Toll free numbers are memorable

A great benefit to having a toll free number is that they are easy for your customers to remember. The most successful companies that use toll free numbers usually have a vanity number and/or promote the number on a radio ad or commercial with some sort of jingle attached. 1-800-Pilates for your studio is a much easier number to remember than a cluster of random numbers. If you are a company that sells a particular product or uses a specific tagline, consider getting a vanity number so that you can generate sales and market with it.

3. Reliability

Most people associate toll free numbers with large corporations who can afford a large marketing budget, but the truth is, they are incredibly affordable, and any mom-and-pop-shop can get one. This association with bigger businesses can make people believe that your business is more extensive than it actually is. Even if you are working from your kitchen counter, you can add more credibility just by getting a toll free number. At United World Telecom you can also choose from a variety of different plans that will fit the size of your business, no matter what your needs are.

4. Portability

If you are putting off getting a toll free number because you think that your business will be moving soon, that’s a mistake for multiple reasons. First, if your company does move around, then you need to have one number that isn’t changing all the time. Second, toll free numbers are portable, which means you can take your business anywhere and you can still take your number with you. Third, if you change providers, you can always port the toll free number. So, don’t wait until you make a move to buy a toll free number. Start using one now!

5. They’re great for marketing

Having one toll free number means you can market your business’ number everywhere you are advertising your business. It can be placed on brochures, business cards, your website, TV ads, radio ads, print ads, etc. Plus these numbers can help you keep track of your marketing efforts. With a toll free number, you can create multiple extensions, meaning you will be able to find out where the call came from. For example, there could be one extension for brochures, another one for commercials, and another for billboards. You can track how many calls you’re getting from each marketing method and then based on that research, choose what you should be spending more marketing money on and which marketing strategies to skip.