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Category: Tips

Learning Leadership Skills in the Workplace

Posted on by Tom Senkus

Source: Depositphotos.com Lic#161292418 ID#162120584

Are you interested in learning leadership? Considering leadership is a highly desirable skill, it’s a priority for those who want greater job opportunities, better work environments, and more. Granted, there are natural leaders who seem to know what to do and when, but the how is universal and can be learned by anyone.

That being said, there’s no better place to learn leadership skills than in the workplace. With the pressure to lead a team to success, learning leadership on the job can yield tangible results. In this article, we will cover the various aspects of learning leadership in the workplace, including:

  • Trial by Fire
  • Improvise | Adapt | Overcome
  • Practice Makes Perfect
  • Understanding Your Team’s Needs

Trial By Fire

Being able to perform under pressure, or a “trial by fire,” is one of the key ways of learning leadership. And no matter what workplace you manage, a certain amount of pressure is inevitable. The trick to managing it is to endure the discomfort to attain the goal. For instance, consider your team’s ability to reliably hit deadlines. Are you capable of dealing with conflict and complaints from your employees?

If you’re able to handle small problems, you gain the confidence to handle larger ones where the stakes are higher. After all, if you have problems correcting a worker on their performance, how can you resolve a company-wide issue that could dissolve the business overnight? Similarly, it’s evident why the phrase “putting out fires” is so prevalent in the workplace. Therefore, when leadership fails, it’s no wonder problems seem to constantly erupt without warning, causing damage spontaneously.

A Technological Example

Even still, would you be able to anticipate these problems beforehand because you’ve been “burned” before? For example, if you’re able to divert inbound calls made to your business during crunch time, you avoid overstressing your available staff. By using one of United World Telecom’s add-ons, such as “time of day routing,” you help your team focus while calls are routed elsewhere.

Learning Leadership Skills in the Workplace
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Improvise | Adapt | Overcome

One motto that the U.S. Marines live by is “Improvise. Adapt. Overcome.” Essentially, this means that leadership skills are never set in stone. The tasks of business leaders include:

  • Creating novel solutions to unforeseen circumstances
  • Modifying those methods as things progress and new issues occur
  • And ultimately bringing resolution to the issue

Therefore, having the ability to expect the unexpected requires the flexibility to devise solutions on the spot.

Using the Right Communication Tools for Precise Leadership

As an example, you may realize that your team is needed for an emergency meeting with a high-priority client. By using “whitelisting,” one of United World Telecom’s features for inbound calls, you can filter only VIPs through as needed. As the situation deescalates, you can modify which team members are needed for direct communication. This enables you to allocate non-critical staff to other needed areas. Once the meeting commences, your team can resume its work for maximum productivity without interruption.

Additionally, you can utilize tools that provide long-term solutions. For instance, you may notice that your team is constantly bombarded with common questions that could be addressed with stock answers. To alleviate the redundancy that can wear out your team, you may want to implement some automation. A directory system (known as a PBX, or Private Branch Exchange) can make this possible for inbound calls. By setting up a PBX, callers can answer their own questions and direct themselves to the appropriate staff as needed. This frees up valuable resources and keeps your employees focused.

Practice Makes Perfect

The only way to learn and retain leadership skills is by exercising them. Consequently, taking on new responsibilities expands your skill set and enables you to familiarize yourself with the unknown. Once you have common problems and scenarios under control, it becomes easier to anticipate the best solutions while learning leadership.

Considering that United World Telecom offers subscribers a wide variety of functions and add-ons, experiment with different usages. For instance, you may want to try out the “simultaneous ringing” feature during non-peak times to see its effect on your staff.

Understanding Your Team’s Needs

In conclusion, learning leadership in the workplace is more about learning the nuances of human nature. Above all, addressing your team’s needs will help make their work easier and more conducive to a productive work environment. Whether by observing or directly asking your team, pay attention to how their performance is affected throughout the workday.

Considering Working Overseas Jobs? Read These Tips

Posted on by Magaly Fuentes

Source: Depositphotos.com Lic#159544526 ID#41367457

Working overseas can be an excellent opportunity to experience a different culture and way of living, as well as benefiting your career. Overseas jobs can help you to expand your skillset and eventually become an expert in your field. However, it is not always easy to grow your career with overseas jobs. To help make the transition a bit more smooth, read these tips.

Choosing a Destination

Countries such as the United States, Canada, New Zealand, and Australia are very popular relocation destinations. With that said, the key to choosing a destination is to base it on your personal preferences. Think of your goals as they relate to your career. Also, think of your personality and what kind of environment you would be happy living in.

Securing Overseas Jobs

Flying by the seat of your pants is great when it comes to some things, but when it comes to your career it is best to be more methodical. Therefore, securing a job before you move to another country is a smarter option than waiting until after you move. Most countries aren’t willing to extend work visas unless you already have a job and the employer is on board. Best to be safe rather than sorry when it comes to this, and to avoid any potential visa issues. Some companies even offer relocation packages that handle the visa process for you, so why not aim for that goal?

Considering Working Overseas Jobs Read These Tips
Source: Depositphotos.com Lic#159544706 ID#229735572

Save Up For Your Move

Relocation can be costly, particularly if you are moving to another country. Even if you are moving somewhere with a lower cost of living, it is smart to have some money set aside. A new landlord will often require a deposit and you may need things you haven’t yet thought of, so it’s best to have a safety net.

To save up, you may want to get a second job and possibly place all earnings in a relocation savings account. If you don’t already have a job, pick up a part-time job and save as much as you can. Though it may be a temporary challenge, it is something that could make your life much easier when you move.

Research the Destination

It is extremely important to take the time to thoroughly research the country you are planning to move to. This will include reading about the local culture and traditions, as well as the country’s history, political matters, and its people. This will ease some of the culture shock and help you better prepare as you deal with any challenges. Go deeper than the surface through your research. This will help you understand the people and your new surroundings much better.

Be Prepared to Embrace Any Cultural Differences

Many people may move to another country and never truly embrace the local culture. They continue doing the same things they did in their native country. One of the primary benefits of taking an overseas job lies in experiencing and embracing the local culture. That means fully immersing yourself in your surroundings. Similarly, eating traditional foods, learning about traditions, taking part in customary events, and other ways of living like a local can be immensely satisfying. You can begin to embrace the culture before you arrive in the new country by reaching out to locals through your job, via social media, connecting with local groups, and having conversations.

Additional Tips For Working Overseas Jobs

There is a lot to think about when you accept a job overseas. Other tips to consider include:

  • Learn about employment rights
  • Learn as much of the language as possible
  • Figure out travel routes to and from your place of employment and other destinations you plan to frequent
  • Plan out communication methods (purchasing a virtual phone number is ideal)

In Closing

The golden rule when considering working overseas jobs is to be prepared. This will help to avoid issues and stress. This will also help to make your transition much smoother and help you to better enjoy the process. Working abroad can be one of the most exciting opportunities for life, your career, and your overall growth as a person. Above all, embracing the opportunity with a clear plan will help you to get the most out of the experience.

SaaS Startup Solutions for Every Niche

Posted on by Tom Senkus

Source: Depositphotos.com Lic#158415286 ID#109613038

Are you looking for SaaS startup solutions for your business? It seems that Software as a Service is becoming the go-to for budding entrepreneurs across all industries and niches. Every day, new companies emerge, boasting a lean, agile business model built on delivering scalable services for every purpose. However, there are many commonalities across SaaS startups giving new companies a competitive edge right out the gate. Similarly, one of these common elements is virtual phone numbers offered by service providers like United World Telecom.

Solutions for a Multitude of Businesses

It’s important to remember that SaaS is a very broad term that encompasses nearly every conceivable niche. Therefore, in this article, we will take a look at how United World Telecom can enhance your startup’s efforts with:

  • Virtual Offices/Locations
  • Social Media-Based Sales Conversions
  • Providing Customer Support

Virtual Offices/Locations for a SaaS Startup Business

One of the advantages of SaaS businesses is that they are predominantly operated over the Internet to deliver their services, as well as offer customer support. This is where virtual phone numbers bridge the digital divide, offering a humanizing element that doesn’t necessarily need face-to-face communication. Instead of using traditional methods of expansion via branch offices, “virtual offices” and “virtual locations” manage this for SaaS startups. Customers can reach your company by way of virtual phone numbers, which reroute calls instantly anywhere around the world. Consequently, with this functionality, you can customize your virtual office/location to fit your startup’s unique niche and business model.

SaaS Startup
Source: Depositphotos.com Lic#158415490 ID#6702124

Using the Right Software

Similarly, online collaboration tools like Teamwork, Slack, and Trello have made it easier to execute tasks in remote locations for you SaaS business as needed. For instance, you can hire a subcontractor to provide in-house services to implement your software. So, at the same time, they can act as an agent of your startup. This is perfect for companies that regularly outsource this type of labor or those with agents scattered across the globe. Keeping in touch by phone ensures that everyone can manage and perform the details of each project with constant communication.

Social Media-Based Sales Conversions

Social media is a part of every business type imaginable. And Saas-based startups are using social media more and more to demonstrate how their software can revolutionize their customer’s lives. By including media on platforms like Instagram, Facebook, and Twitter, you appeal to a wide base of interested customers that can jumpstart your SaaS startup in no time.

Of course, you need to convert these potential leads into actual customers. Virtual phone numbers fulfill this role perfectly, particularly with United World Telecom’s add-on known as “CallMe Click.” As the name implies, when a user clicks on a link for phone number or contact info, a call is instantly initiated to your virtual phone number. This instant connection helps move things along quickly, taking advantage of the moment customers demonstrate interest. After all, in the distraction-heavy world of social media, creating an instantaneous connection to your SaaS company is ideal.

Providing Customer Support for your SaaS Startup

While running a startup often requires juggling many day-to-day tasks, its very easy to lose track of keeping the human element in your SaaS startup. This is why it’s important to have virtual phone numbers for each target market you’re looking to connect with. Building long-term relationships with customers is essential to the longevity of your company. No wants a business treating them as just another number.

For example, by using nationwide toll free numbers, your SaaS startup can circumvent problems with intra-regional and international calls. These problems typically manifest as:

  • Long-distance fees,
  • Service blockages,
  • Or simply the preferences of your customer base to deal with a startup that they perceive as a domestic entity.

Virtual Numbers for Your SaaS Business

Luckily, United World Telecom offers countless phone numbers to add to your arsenal. With an inventory of over 140+ countries and countless cities/regions, you can accommodate your customers’ needs impeccably. This, in turn, leads to more sales conversions for your SaaS startup – no matter which industry you specialize in.

Virtual Phone Numbers for Billboards

Posted on by Tom Senkus

Source: Stockphoto.com - O#:100001862068 ID#100186088462

Whether your company is large or small, virtual phone numbers on your billboard ads may be exactly what your business needs. When operating a business, marketing typically plays a big role. Knowing which types of marketing strategies to employ and mapping out the process of when to launch the campaign, how long it should be, and the details of the campaign are other integral parts of the process. Billboard advertising has been around since the mid-1800s, but with advances in technology, it’s more effective than ever. 

Should I Invest in Billboard Advertising?

Billboard advertising is a tried-and-true tool for marketing. They are so commonplace that we may often overlook their usability. However, when planning an advertising strategy, this is an option to consider. 

Benefits of Billboard Advertising for Your Business

Billboard advertising is not only still in-use out of habit. They remain in use due to the results they produce. The fundamental concept behind billboard advertising is still sound, and new technologies have introduced additional ways to use billboards. Some of the benefits of billboard advertising for your business include:

  • Billboard advertising allows for geographically targeted marketing.
  • Simple, clear information on a billboard has a big impact.
  • Repetition drills in messages when people drive or walk by billboards regularly.
  • Strategically placed billboard signs allow you to capture the attention of your audience more directly. These ads are unavoidable and in-your-face, unlike ads on TV, computers, or smartphones.
  • Digital billboards have opened new possibilities for using these innovative marketing tools.

Is Billboard Advertising Only for Large Organizations?

Whether your business is small, local and newly-established, or large and long-established, billboard advertising can be very effective. Using the right messaging and the right location, billboards can work really well for businesses of all sizes. Including those that are just starting out. 

What About Virtual Phone Numbers for Billboards?

Using virtual phone numbers for billboards brings another layer of usability and effectiveness to the table. With virtual phone numbers for billboards, you can use different virtual numbers for each marketing campaign. The purpose of this is to track the effectiveness of each specific campaign. 

Billboards with virtual phone numbers
Source: Stockphoto.com – O#100005892288 #100186088462

What is a Virtual Phone Number?

Rather than through the use of a traditional hard-wired landline, a virtual phone number works through the use of the Internet. Calls made to virtual phone numbers can be automatically forwarded to a main office line or any other landline or mobile line of your choosing. While this allows for all calls to be answered in one central location, the calls that come through virtual phone numbers can be tracked and recorded for both marketing and training purposes. This allows for you to measure how many calls came through from the billboard ad with a specific virtual phone number. Virtual phone numbers are extremely cost-efficient and, like billboards, they represent a very effective marketing tool. 

What Makes Billboard Advertising Different Than Other Types of Advertising?

Billboards hold a very unique place within the advertising world due to their physical presence. They are not fleeting like a TV commercial, a radio ad, or an Internet ad. Billboards typically stand on the side of the road with a very large and visible message. 

In Closing

There is no single magic solution that will fill all of your organization’s growing and changing marketing needs. With that said, when used correctly, utilizing billboard advertising and virtual phone numbers together can do things that all other methods cannot. If you have a clear message with a call to action that you want to convey to your target audience, then billboards with virtual phone numbers may be exactly what your organization needs. Tracking your campaigns to review results and make modifications is one of the best reasons to have virtual numbers. Contact United World Telecom today to learn more!  

The Challenges of Running a Powerful Sales Team

Posted on by Tom Senkus

Source: Stockphoto.com O#23559 ID#100070836811

If you’re in charge of managing a high-performing sales team, you’re probably aware of the many challenges that you’ll encounter daily. With the hectic pace, the variety of personnel, and quotas to meet, sales management is one of the most difficult occupations.

Managing a Sales Team Effectively

Failure to appropriately tackle these challenges could stymie your company’s efforts from achieving maximum success. You may even experience a less-than-stable work environment. And worst-case scenario, mismanagement can cost you your job.

The following are some of the most common challenges you will encounter as a sales manager. We will then provide tips on how to overcome these challenges effectively.

Sales Team Challenge #1: Attracting and Retaining Talent

Effective sales management is highly dependent on the quality of its personnel. As a manager, you may be experiencing high turnover that hinders your efforts. Or, you may be constantly attracting less than stellar performers. In truth, the best way to attract and retain talent is by setting up incentives and creating a positive work culture.

First, you want to make sure that you’re setting commissions and bonuses at competitive rates. Do some research and try to find the median in your industry’s hiring process – and simply offer more than that. Remember, salespeople are motivated to find better-paying work and stick with companies that help them succeed.

Sales Team
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Sales Team Challenge #2: Time Management with Prioritizing

If there’s one resource you wish you could have more for your sales team, it’s time. Unfortunately, there is only so much manpower to accomplish the many tasks throughout the day. This can be a challenge for managers that always feel like they’re falling behind.

The solution? Try to look for more efficient ways of doing tasks that drain your time. If necessary, run down the list of the day’s events and see where there is room for improvement. Chances are, some activities may be mission-critical, but get left behind in favor of other work. For instance, you may have deadlines that could jeopardize a long-term client versus getting your sales team to follow up on new leads. Both tasks take significant amounts of time. But considering that attracting clients takes 5x the effort than holding on to new ones, the choice is clear.

That’s where prioritizing comes in handy. Prioritizing can often seem like choosing between “impossible” situation after “impossible” situation. However, there are usually tasks that must be done for the greater good and longevity of your sales team.

Sales Team Challenge #3: Inspiring a Competitive Team

It may seem like a contradiction, but having a competitive spirit among your sales team is necessary for a high-functioning company. To do this, you’ll need to coach your sales team through constant incentive and thoughtful comparisons between colleagues. After all, most sales reps go into sales in order to actualize their potential, so it’s your responsibility to foster a positive environment.

You’ll want to highlight top-performers and give them the spotlight, while also showing how up-and-comers are able to attain the same success. Bear in mind that what motivates some will not motivate others, so you’ll want to discover what each rep values. Some may be looking for more flexibility to have time off with their family; others may be looking to make as much money as possible. You’ll want to discover what makes your top reps more successful and see what’s holding back under-performers.

Sales Team Challenge #4: Aligning Your Team with Your Marketing Department

For most organizations, your sales team is separate from your marketing team. Because marketing is responsible for attracting new leads and retaining customers, there may be a disconnect between the two. After all, they’re on the front lines – whereas the marketing department serves as support staff.

As a manager, you should have regular meetings with your company’s marketing team just like you do with your sales team. You’ll want to make sure that your marketing team is united around common goals so that your sales team is better served. For instance, your marketing department may be focusing on social media ads, whereas your demanding better online catalogs for clients to place consistent orders. By ensuring that these goals are aligned, you help avoid miscommunication and wasted effort that doesn’t serve the company.

About United World Telecom

United World Telecom is a leading service provider for cloud phone and toll free number solutions. If you are interested in purchasing a toll free phone number for your business phone get in touch with our sales department so we can assist you or visit our service page.

Using Virtual Phone Numbers for Political Campaign Outreach

Posted on by Magaly Fuentes

Source: Stockphoto.com - O#100038918967 ID#100186088462

Political campaigns consist of organized efforts aiming to influence decision-making within a group. Voter outreach is a critical factor in increasing voter turnout and actively sharing information with the public about the voting process. Whether this relates to the process involved in becoming a registered voter or the different ways in which constituents are able to submit their votes, actively reaching out to voters is a must. It should be done through as many targeted and personalized ways as possible, as this is key in ensuring a campaign informs their target audience and gets the public engaged in their efforts. Here is a run-down of how using virtual phone numbers for political campaign outreach is a good idea.

A Strategy for Communication is Necessary

Having a firm idea of goals and a plan in place that is aimed at attaining those goals is essential as it relates to a political campaign. Outlining this strategy well in advance gives more time to implement strategies, evaluate, and make changes as necessary. This is essential to moving the campaign forward.

How You Communicate During Campaigns is Exceptionally Important

Using the right voice and tone, as well as using virtual phone numbers for political campaign outreach can have a huge impact on the ultimate success of a political campaign. Face-to-face conversations are arguably the most impactful for voter outreach. Talking to voters about why it is important to vote and having open-ended conversations versus being forceful with positions and opinions is also much more effective. However, when face-to-face conversations are not possible, phone conversations can also be highly effective. This is where using virtual phone numbers for political campaign outreach can be very useful.

Gaining the Attention of Your Voters

Other methods used for political campaign outreach include text messaging, social media and traditional media such as TV, radio, and newspaper advertisements. All of these methods have the power to capture the attention of voters, helping to spread awareness and promote a campaign.

Enlist Volunteers for the Cause

Volunteers are an important part of political campaign efforts. Recruiting volunteers and training them is an extremely important task. It is necessary that they have the essential know-how to reach voters to have the campaign’s message resonate. Phone banking with volunteers is a common tactic. Using virtual phone numbers for political campaign outreach is beneficial because those running the campaign can purchase local virtual phone numbers for whichever geographic areas they are targeting. Those receiving calls are more likely to answer a call to a local phone number than a long-distance or toll-free phone number. Virtual phone numbers are also cost-effective and calls made to them can be forwarded to other phone numbers, if necessary. Political campaigns can be intense and there is a lot on the line, so missing important calls is not an attractive option for those running a campaign.

Virtual phone numbers political campaign Outreach
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 Keeping the Campaign Agile with Virtual Numbers

Another reason why using virtual phone numbers for political campaign outreach is a good strategy is because campaigns demand adaptability. Virtual phone numbers offer adaptability. While working on a campaign, it is common to walk into the workday with one to-do list and spend the day focused on a completely different set of things. This is because situations emerge and change everything. Imagine a news story that breaks, which requires everyone’s immediate attention. Policy announcements may need to be postponed, email campaigns launched, and call times expanded. A candidate may need to spend the day on the phone with news reporters in order to respond to the news. A new geographic area may need more attention. This can be stressful and things need to shift quickly. Using virtual phone numbers for political campaign outreach allows for the entire call center to shift to a new geographic location immediately without having to physically move anywhere. Being able to shift and execute another plan fairly seamlessly could make all of the difference.

 Virtual Numbers Are a Valuable Tool for Political Campaigning

As days pass during a campaign and it gets closer to an election, things intensify and strategy is everything. Having tried and proven methods in place to handle even the most chaotic of situations is essential in having a political campaign result in success. Using virtual phone numbers for political campaign outreach is a tried, tested, and proven method that contributes to the success of a campaign and helps to keep campaign staff on task versus having to worry about changing locations or missing important calls if one has to leave campaign headquarters for any reason. Virtual phone numbers are also very competitively priced, which is also important since political campaigns are traditionally costly. For the most effective results when contacting voters that you are unable to reach in person, virtual phone numbers are essential!

Top Medical Answering Service: Comparison and Review

Posted on by Tom Senkus

Source: Stockphoto.com O#100060107233- ID#100067081677

If you run a business in the medical industry, you’re probably aware of the benefits of medical answering services. These answering services are uniquely designed to the needs of medical companies. Their services often include handling large volumes of inbound callers, providing 24/7 coverage, and reducing in-house staff. This article will cover the top medical answering services. It will also cover how savvy businesses can create their own virtual answering service with United World Telecom. Read on to learn more.

Signius Communications

Signius Communications has been based in the United States for almost a century. Their service enables your organization to benefit from highly-trained staff equipped with state-of-the-art technology. Helping clients both large and small, Signus offers 13 locations and a staff of over 200 agents. Their services can save on operational costs and make your organization exceptionally efficient at processing inbound calls. 

Stericycle

Looking for a B2B medical answering service? If so, Stericycle, Inc. provides telecom solutions for commercial companies. With over 25 years of experience, Stericycle has grown from a small medical waste management company to an industry leader. Their offerings encompass complex and highly-regulated areas in the medical industry, including patient access services, customer contact, and much more.

Sound Telecom

Founded nearly three decades ago, Sound Telecom provides 24/7/365  telephone medical answering services. They serve customers throughout the United States and British Columbia, Canada. What separates Sound Telecom from its competitors is the sheer diversity of its state-of-the-art telecom services. Among these are online chat, email response, voice logging, and a web-based portal for easier access to account data. Some of Sound Telecom’s clients include American Red Cross, Blue Cross, Siemens Medical Solutions, and many more. 

Top Medical Answering Service Comparison Review
Source: Stockphoto.com O#100048065961- ID#100067081677

Creating Your Own Medical Answering Service with United World Telecom

If your organization wants to keep its medical answering service in-house to save money and create a more customized service, United World Telecom is the perfect service provider for your virtual answering service needs. By using virtual phone numbers of various types (i.e. toll free numbers, vanity numbers, geographic numbers) and customizable functionalities, your organization can specifically tailor how inbound calls are received, processed, and answered.

The first step is to choose virtual phone numbers that enable your clientele to reach your business without incurring long distance fees and service blockages. Considering that United World Telecom offers virtual phone numbers in over 140+ countries worldwide and nearly every city/geographic region, your organization can accommodate callers no matter where they’re located. At www.unitedworldtelecom.com, you’ll encounter a series of dropdown menus that enable you to choose the country code and number type, as well as determine the destination number where calls can be routed to. Setup is easy and virtual answering services can be used almost immediately after placing an order.

Furthermore, United World Telecom’s service enables endless functionality depending on your business model. For instance, if you’re looking for an after-hours answering service, the add-on “time of day routing” can be used. This enables your business to route calls outside of regular operating hours to a call processing facility in another location. Also, by using a PBX (Private Branch Exchange), inbound callers use a directory system to navigate through your company’s various departments and personnel. This enables them to obtain the information they need and speak with a company representative. Overall, these medical answering service features can make your medical organization substantially more efficient. 

 

Making Professional Outbound Calls from a Virtual Phone Number

Posted on by Magaly Fuentes

Source: Stockphoto.com O#100005523906 ID#100200144052

Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
Source: Stockphoto.com O#100228677200 ID#100200144052

Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well. 

 

What is Telemarketing? Everything You Need To Know

Posted on by Becki Meerbeek

Source: Stockphoto.com O#100062064173 ID#100200144052

If you’re looking for ways to better market your business, you may be wondering, “what is telemarketing?” While there are plenty of ways to reach a target audience, teleselling has been one of the best and most affordable ways to reach potential clientele. And, most businesses who choose to telemarket to potential clientele benefit from a low risk way to continue to develop successfully.

What is Telemarketing? The Ins and Outs

Basically, telemarketing is the use of phones to reach potential clientele. Because teleselling is a broad term that involves any method a business can use to reach other businesses or potential customers, it can be used in a number of ways. Some of the ways telemarketing is utilized includes:

  • Basic outreach to create lead interest
  • Providing information
  • Offering opportunities
  • Gaining feedback from past clientele
  • Procuring leads
  • Managing business appointments
  • Improving customer services

What is Inbound Telemarketing?

Inbound telemarketing is a type of telemarketing which involves reaching out to customers a company has already accrued. It works to engage with current customers to introduce new products and gain a lasting customer-business relationship. Some examples of inbound marketing include offering a 24/7 customer line in which customers can reach a customer service agent all hours of the day. Or, a hotline for customers to reach to ask questions about products and/or services.

What is Outbound Telemarketing?

Contrary to inbound telemarketing, outbound telemarketing involves calling people who are not already customers. Typically, the goal of outbound telemarketing is to convert a phone lead into a business sale. This is done in three stages:

Lead Generation: Before outbound tmarketing can take place, one needs to establish a lead source. Typically, businesses will use lead generation tools like business websites, email blasts, and surveys to establish client needs before making cold calls. This will help to identify leads which have a greater potential for conversion.

Sales: Once leads are generating, the next step is to cold call leads to inform the customer about the product or service. However, this can get tricky as many people won’t answer phone calls from numbers they don’t recognize. One way to get around this is by using a calling prefix that matches your lead’s current area code. Once the client gains information about your product or services, you can ask for and finalize the sale.

Follow Up: Finally, the last step of outbound marketing is to follow up with a client to address any questions or concerns. This helps to keep the business relationship on healthy terms and can keep you from having to outsource customer service.

Everything about telemarketing
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Some Benefits of Telemarketing

Choosing telemarketing as a way to reach target audiences, whether they are other businesses or personal phone lines, is a great way to grow business. Furthermore, teleselling offers a number of benefits including:

  • Cutting time and the cost of lead generation by creating product/service interest right over the phone.
  • Improving customer services by offering clientele direct access to telemarketer phone lines.
  • Increasing the effectiveness of appointment setting for business.
  • Offering better customer satisfaction by specifying client needs.
  • Revealing a client base ready to purchase a product or service.
  • Reaching out to current clients to improve customer relationships and upsell products or services.

Closing: Investing in Telemarketing for Your Business

 Now that you have the answer to the question, “what is telemarketing?,” you may now realize that marketing is what your business needs to convert more leads into customers. United World Telecom can help to make implementing a telemarketing infrastructure as easy as can be by offering virtual phone numbers and 1-800 toll free numbers that can reach phone lines in any part of the world. Plus, we provide access to a number of other marketing services like SMS forwarding, call recording, and more. To create your custom telemarketing phone number and begin your telemarketing journey to reach more potential clientele, contact us today.