Use emotion detection to identify sentiment trends and outcomes for inbound and outbound calls.
Scan through calls and document conversations by automatically transcribing calls into text.
Ask specific questions to unlock deeper, actionable insights to refine customer interactions.
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Translate call transcripts into more than 50 languages to better understand international customers.
* AI Insights Add-on
Review calls twice as fast with call summaries that are automatically generated post call.
Review sales calls to analyze sentiments, identify key conversation points, and meet prospect needs.
Enable support teams to act fast by quickly pinpointing service issues and unhappy customers within call summaries and transcripts.
Provide personalized training by reviewing recordings and transcripts and identifying sentiment trends to ensure teams perform optimally.
Translate transcripts from 50+ languages to English to access AI features like summaries and sentiment analysis.
Create a business powerhouse by connecting voice and call insights to your CRM, help desk software, PBX, and more.
Get a comprehensive view of agent-customer interactions by listening to recordings, reading summaries, and analyzing sentiment trends. Convert your inbound and outbound call traffic into useful data that can be used to train new agents and improve customer-facing teams.
Try this feature for free with United World Telecom!
To get started, speak with our representatives or contact your account manager. Call us at +1 (561) 276-7156!
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