Call Translation

Global Conversations Made Easy with AI Call Translation

Communicating across languages is no longer a challenge with Call Translation from United World Telecom. Using advanced AI, our Call Translation feature automatically translates call transcripts into your desired language, ensuring that businesses can understand and respond to customer conversations—no matter where they are.

Whether you’re managing a global support team, expanding into new markets, or collaborating internationally, this feature enhances accessibility and communication without the need for language expertise.

What is Call Translation and How Does it Work?

Call Translation is an AI-driven feature that automatically translates call transcripts into a selected language, enabling businesses to seamlessly operate in multilingual environments.

By integrating Call Translation into your communication system, you can:

• Break down language barriers and improve customer engagement.
• Enhance global customer service by ensuring every interaction is understood.
• Empower teams with multilingual insights to optimize sales and support operations.
• Improve compliance and documentation by storing translated transcripts in your CRM.

Our AI-powered Call Translation feature works in three simple steps:

1) Calls are recorded and transcribed automatically through AI Call Insights.
2) Using AI, the transcript is automatically translated into your preferred language.
3) Translated transcripts are stored in your AI Insights dashboard and can be integrated into your CRM.

This seamless workflow allows sales, support, and management teams to review and analyze conversations without language constraints.

How Teams Can Use Call Translation

For Global Sales Teams

• Personalized Follow-Ups – Sales reps can ensure follow-ups are accurate and relevant by reviewing translated transcripts before reconnecting with a lead.
• Expand International Sales – Remove language barriers when engaging with potential customers in new markets, leading to better conversion rates.
• Data-Driven Sales Strategy – Analyze translated call transcripts to identify common objections, buying signals, and trends across different regions.

For Support Teams

• Improve Multilingual Customer Support – Agents can understand and resolve customer issues more efficiently by reviewing translated transcripts.
• Personalized Follow-Ups – Review translated transcripts for context before reconnecting with a customer.
• Training & Quality Assurance – Use translated calls for coaching, performance tracking, and continuous improvement of support agents.

For Managers and Business Leaders

• Monitor & Evaluate Global Operations – Track customer interactions and sentiment across different regions.
• Expand Support Efforts – Identify gaps in languages and regions that need additional support.
• Improve Decision-Making – Gain insight into localized customer trends and business opportunities.
• Compliance and Record-Keeping – Maintain translated transcripts for audits and compliance purposes.
• Enhance Internal Communication – Facilitate cross-border collaboration within multinational teams.

Maximize Global Reach with Call Translation

Expanding into international markets requires seamless communication across multiple languages. Call Translation helps businesses overcome language barriers, ensuring that teams can understand customer interactions and make data-driven decisions—no matter where their customers are.

Enhance Multilingual Customer Interactions – Instantly translate call transcripts to gain insights into global customer needs and improve engagement.

Integrate with AI Call Insights – Combine Call Translation with Call Summary and Sentiment Analysis to extract deeper insights from conversations and improve global service strategies.

Streamline International Operations – Use call routing and translation together to automatically support non-English-speaking callers while keeping records in a uniform language for compliance and analysis.

Leverage Data for Market Expansion – With phone tags and filters, businesses can analyze translated transcripts by region, language, or sentiment, helping teams refine localized sales and support strategies.

Which Languages are Supported?

Current languages supported for translation: English, Portuguese, German, French, Russian, Italian, Swedish, Norwegian, Dutch, Ukrainian, Polish, Danish, Romanian, Korean, Hindi, Bulgarian, Czech, Indonesian, and Turkish.