Find Me Follow Me Routing

As a business, maintaining seamless communication with customers, clients, and employees is crucial. This is especially true for businesses with staff and customers spread across multiple locations. How can your business remain accessible at all times?

United World Telecom offers an advanced Find Me Follow Me call routing strategy, designed to ensure that you’re always connected, no matter where you are. With this feature, your business can:

• Expand your reach across multiple regions and countries
• Route calls to remote, distributed teams and call centers during off-hours
• Maintain business continuity at all times
• Offer 24/7 global support
• Never miss important calls, regardless of your location or the device

What is the Find Me Follow Me Strategy?

Find Me Follow Me combines two powerful call routing strategies: “Find Me” and “Follow Me.”

The “Find Me” component directs incoming calls to your specified location such as your office, smartphone, remote team, etc. Meanwhile, “Follow Me” forwards calls to multiple phones, either ringing simultaneously or sequentially, making you accessible across several devices.

Together, they automatically direct incoming calls to your specified destinations and devices, ensuring that your teams receive calls, irrespective of their location.

You can choose to have these numbers ring one after another or all at once, ensuring the call is answered promptly. If all attempts go unanswered, send the call to voicemail or a backup team, based on your preference.

Benefits of Find Me Follow Me Routing

You can set up Find Me Follow Me to meet your business communication needs. Apply it to your core teams and departments, and then enjoy optimized and automated call routing. Here are the benefits:

• Universal Accessibility: Receive incoming calls from any location on any device, ensuring you’re always reachable.
• Optimized Availability: Customize call routing to fit your schedule, making your business accessible 24/7.
• Reduced Wait Times: Decrease call wait times and the number of missed calls.
• Enhanced Caller Experience: Improve the experience for those reaching out to your business by providing responsive and reliable service.
• Unified Business Identity: Advertise one primary number for your company by forwarding calls to separate destinations.
• Increased Productivity: Boost your team’s productivity by ensuring they’re always reachable and distributing calls equally.
• Scalability and Flexibility: Easily adjust your call routing settings as your business grows, without the need for additional hardware.
• Customized Solutions: Tailor and tweak the service to fit your specific and evolving communication needs.
• Hardware-Free: No need for additional, expensive hardware; integrate advanced routing within existing infrastructure
• Privacy Protection: Keep your employees’ personal numbers private while still making them accessible to your clients and colleagues.

Ideal for Diverse Teams and Industries

Find Me Follow Me is a routing solution that works for all aspects of your business’ operations.
Whether you want to provide responsive customer service or seamlessly connect your remote and global teams under one centralized phone system, you can easily manage your business’ availability and accessibility through this feature. So, who can use the Find Me Follow Me routing strategy?

Customer Service Centers: Enhance responsiveness and consistency in customer interactions.

Sales Teams: Ensure that no sales opportunity is missed by increasing availability and reach.

Business Owners: Stay on top of critical calls while managing various other responsibilities of running a business.

Remote Workers: Connect distributed teams by forwarding calls from the workplace PBX to personal devices and offshore call centers, connecting customers to your teams effortlessly.

Healthcare Providers: Provide patients with a reliable way to reach their healthcare professionals quickly, especially in emergencies.

Setting Up Find Me Follow Me Routing

You can easily set up Find Me Follow Me routing with United World Telecom. We offer advanced routing strategies and solutions for free with each of our virtual phone number plans.

Our system allows you to easily define, adjust, and update your call routing preferences, to meet your evolving communication needs. Use our user-friendly control panel to:

• Easily customize your call flow and forwarding sequences,
• Determine routing destinations,
• Choose whether calls ring sequentially or simultaneously, and
• Decide on the actions for unanswered calls.

Here’s how you can set up Find Me Follow Me with United World Telecom:

1. Log in to your control panel. Choose your desired phone service line and click on Settings.

2. Select Call Forwarding from the horizontal menu and click IVR.

3. Click the orange Manage IVR Application button.

• Select Phones from the menu on the right-hand side and click Add a new phone to add the number(s) or group(s) you want your calls to first arrive.
• Also, choose your ringing method — simultaneous and sequential. Add as many numbers or devices as you want by clicking the orange Add button.
• Note: You can also add backup or remote teams and groups here.

4. Click the green Save Changes button.

5. Then, select Create New Application in the IVR Manager window.

6. Choose Phone Call from the list of actions.

• Here, add a name and select the desired phone number or ring group calls should come to first (see step 3).

7. Customize the Max. Wait time between transfers.

8. Click the arrow in the Failed bar and choose Phone Call again.

• Add a name and skip the prompt section again. This is where calls will route to next, if the first group fails to answer.

9. In Destination, select the phone group you created for backup devices.

10. Click the blue Close button and hit Save Application at the top.