MS Teams Integration with United World Telecom

Using United World Telecom and MS Teams Together

Add global voice telephony to your core business applications with our PBX, CRM, and help desk integrations.

With the MS Teams integration, your teams can improve productivity and efficiency by comfortably managing all business communications in one place!

Integrate seamlessly and communicate globally today!

International calling — connect with customers using local caller IDs

Advanced calling features — click-to-dial, data sync, call records and more

Call logs and activity — track customer interactions and team performance

Easy deployment — plug-in solution, no coding or developers needed

Microsoft store

How to Get the MS Teams Integration?

All you need to get started and use the MS Teams integration is:

United World Telecom Outbound Calling plan — Basic or higher
Microsoft Teams subscription
Microsoft Teams integration activated via the UWT control panel.
UWT softphone app — download for free from the Microsoft Store
Click-to-Dial Chrome extension — from the Chrome web store (optional)

You can also get the softphone integration from the Microsoft App Store.

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Instant Calling Through the Softphone

With clickable links next to phone numbers in MS Teams, teams can quickly call customers by connecting Teams to our Softphone. With click-to-dial, prioritize agent time and efficiency to boost sales engagement and offer responsive customer support.

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Optimized Call Management

Access synced contacts, call notes, transcripts, and call activity for a detailed view of customer interactions and agent performance. Use advanced routing strategies and local caller IDs to improve call handling.

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Global Coverage with Local Presence

Enter target global markets and connect with prospective customers cost-effectively with international phone numbers from 150+ countries. View available countries and phone number types on our Country Coverage page.

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Feature-Rich Telephony

Build a phone service that meets your business communication needs with our wide range of advanced features. Manage your call flows with our IVR builder, set custom call routing strategies, use ring groups to maximize reliable service, and more.

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