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Salesforce Telephony Integration with United World Telecom

Build a communication powerhouse by integrating United World Telecom with Salesforce.

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Using United World Telecom and Salesforce Together

Add global voice coverage to Salesforce CRM and facilitate business calling.

With our Salesforce telephony integration, your teams can improve productivity and efficiency by comfortably managing all business communications in one place.

Integrate seamlessly and communicate globally today!
  • International calling — connect with customers using local caller IDs
  • Advanced calling features — click-to-dial, data sync, and more
  • Call logs and activity — track customer interactions and agent performance
  • Easy deployment — turnkey solution, no coding or developers needed
Telephony features for Salesforce

Features for Sales Teams

Click to dial within Salesforce
Click-to-Call

Place calls directly from Salesforce CRM

Data sync for Salesforce
Data Synchronization

Automatically link information between both platforms

Salesforce contacts
Integrated Contacts

Sync, search, and filter through business contacts

Call pop within Salesofrce Call Pop

Use screen “pops” to prepare for incoming calls

Salesforce call recording
Call Recording

Review conversations and customer interactions with an inbound and outbound call recording software.

Call logging within Salesforce
Call Logging

Add call notes like customer details, interaction summary, etc

Salesforce telephony integration setup

How to Get the Salesforce Telephony Integration?

All you need to get started and use the Salesforce softphone integration is:

  • United World Telecom Outbound Calling plan — Basic or higher
  • Salesforce subscription
  • UWT softphone app — download for free from the Microsoft Store (optional)
  • Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Salesforce integration activated via the UWT control panel.

integrations 1

Instant Calling with Salesforce

With clickable links next to phone numbers in Salesforce, teams can quickly call customers from within CRM pages. With click-to-dial, prioritize agent time and efficiency to boost sales engagement and offer responsive customer support.

integrations 2

Optimized Call Management

Save time by using our softphone in Salesforce. Access synced contacts, call notes, and call activity for a detailed view of customer interactions and agent performance. Use advanced routing to improve call handling and local caller IDs to improve response rates.

integrations 3

Global Coverage with Local Presence

Enter target global markets and connect with prospective customers cost-effectively with international phone numbers from 150+ countries. View available countries and phone number types on our Country Coverage page.

integrations 4

Feature-Rich Telephony for Salesforce

Build a phone service that meets your business communication needs with our wide range of advanced features. Manage your call flows with our IVR builder, set custom call routing strategies, use ring groups to maximize reliable service, and more.

Featured Content

Salesforce telephony integration setup
Setup

See how easy it is to set up the Salesforce integration with this how-to guide.

click-to-call for Salesforce
Blog

Place calls by simply clicking on a phone number or call button.

Outbound caller id mangement for Salesforce
Feature

Manage your outgoing local caller ID and improve response rates.

international sales
Resource

Improve your international sales strategy with this 7-step checklist.

Get a free consultation with a business phone system specialist.

Reach out and a United World Telecom expert will get back with you shortly.

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Experience unmatched expertise and support from leaders in the industry.

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Phone numbers available across the globe.

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We've been in business since 1996.

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