How to Get the Zendesk Softphone Integration?
All you need to get started and use the Zendesk softphone integration is:
- United World Telecom Outbound Calling plan — Basic or higher
- Zendesk subscription
- UWT softphone app — download for free from the Microsoft Store (optional)
- Click-to-Dial Chrome extension — from the Chrome web store (optional)
- Zendesk extension activated via the UWT control panel.
Ready to get started? See how to integrate both services below!
Instant Calling within Zendesk
With clickable links next to phone numbers in Zendesk, teams can quickly call customers from within CRM pages. With click-to-dial, prioritize agent time and efficiency to boost sales engagement and offer responsive customer support.
Optimized Call Management
Save time by using our softphone in Zendesk. Access synced contacts, call notes, and call activity for a detailed view of customer interactions and agent performance. Use advanced routing strategies and local caller IDs to improve call handling.
Global Coverage with Local Presence
Enter target global markets and connect with prospective customers cost-effectively with international phone numbers from 150+ countries. View available countries and phone number types on our Country Coverage page.
Feature-Rich Telephony
Build a phone service that meets your business communication needs with our wide range of advanced features. Manage your call flows with our IVR builder, set custom call routing strategies, use ring groups to maximize reliable service, and more.
