UWT softphone app — download for free from the Microsoft Store (optional)
Click-to-Dial Chrome extension — from the Chrome web store (optional)
Zoho Desk extension activated via the UWT control panel.
Instant Calling within Zoho Desk
With clickable links next to phone numbers in Zoho Desk, teams can quickly call customers from within help desk pages. With click-to-dial, prioritize agent response time and efficiency to boost and offer responsive customer support.
Optimized Call Management
Save time by using our softphone in Zoho Desk. Access synced contacts, call notes, and call activity for a detailed view of customer interactions and agent performance. Use advanced routing strategies and local caller IDs to improve call handling.
Global Coverage with Local Presence
Enter target global markets and connect with prospective customers cost-effectively with international phone numbers from 150+ countries. View available countries and phone number types on our Country Coverage page.
Feature-Rich Telephony
Build a phone service that meets your business communication needs with our wide range of advanced features. Manage your call flows with our IVR builder, set custom call routing strategies, use ring groups to maximize reliable service, and more.
