Struggling to manage your remote teams? Unified communications for remote teams or UCaaS can be the solution you need to increase visibility of remote teams while maintaining productivity.
Unified Communications for Remote Teams: 5 Benefits
Unified communications compiles all business communication and phone system tools together in one place. And so, you and your remote teams can access voice, video, email, and text messaging in one location, one platform.
UCaaS focuses on internal communication. As such, it benefits remote team collaboration and connectivity. This is why unified communication is growing more and more popular as a communication solution for remote teams. So, how exactly can your remote and distributed teams benefit from this service?
1. Mobility: Make Remote Working a Possibility with UCaaS & VoIP
Voice over IP (VoIP) is a communication service that enables business communication such as audio, video, and SMS transmission via the internet. With VoIP technology, users can make and receive calls from any location and any device as long as they are connected to a stable internet connection.
This means you can improve connectivity with your remote workers by giving them the ability to stay connected no matter where they are. And so, they remain accessible not only to the rest of your team but also to customers and business contacts. With call forwarding, customers won’t even realize that the business number they dialed is being forwarded to another location. They can still receive timely and efficient customer service even when your teams are distributed.
2. Easy-to-Use Softphone Solutions
Most VoIP providers will offer you easy-to-use softphone solutions that help users transform their devices into business communication tools. Softphones or webphones come in a variety of forms. You can get a software application, web dialer, or web/Chrome extension. A web phone has many advantages such as:
- Making outbound calls to anywhere in the world using a dynamic caller ID feature to match the location being called
- Access to contacts and customer history
- Call logs and records
- Quick and easy call transfer within your network
- Free in-network calls to other team members
- Access to voicemail
Having this tool can help your users stay up-to-date on calls and contact history which paves the way to better internal and external communication.
3. Flexibility: Use Any Device
Whether or not your business implements a BYOD policy, unified communications for remote teams will let users use devices they are comfortable and familiar with. This gives them the opportunity to use tools and apps that can improve their efficiency while not having to panic when a device fails. They simply log in through another device.
4. Plenty of Communications Tools to Use
The best part of UCaaS and VoIP working together is that your team gains access to advanced communications features such as:
- Call monitoring
- Call recording
- Outbound calling
- Call transfer and extensions
- SIP trunking
- Creative routing strategies
- SMS, voicemail, and fax forwarding
- IVR
These tools and features are designed to boost your workforce for optimum results. In addition to these tools, you can also invest in an online client portal so that employees can effectively handle customer queries and communication in a centralized platform. By equipping them with the right tools and software, they can do their job effectively, even when working remotely.
5. Maintain Productivity & Efficiency
The biggest issue businesses face when switching to a remote working system is accountability and lower productivity rates. But unified communications for remote teams can help fix this issue by making your remote teams more visible and transparent. You can continue to maintain productivity and the desired results by reducing the space between you and your teams through virtual communication.
Remote Working Made Easy with UCaaS & VoIP
Because of COVID-19, remote working as a trend has grown popular and will continue to be a desired workplace policy. And so, businesses should prepare for remote teams to ensure there is no drop in efficiency and business growth. Speak with one of our experts today to see how unified communications and VoIP can support your company!