Comparing Outbound Calling Service Providers in 2020

Making a decision for a new outbound calling service provider is tough as it will determine how your business conducts its outbound sales calls. In this article, we will be reviewing Outbound Calling services provided by these companies: Five9, RingCentral, Nice inContact, 8×8, and United World Telecom. This information will allow you to make more informed choices when examining the services available from these different providers.

Outbound Calling Service Providers

Before we dig into the comparison between different outbound calling providers, let’s go through a brief overview of what outbound calling is and why your business should consider investing in this service, if you already don’t have one.

Outbound calling is a service meant to support a business’s outbound calling strategy. And so businesses use outbound calling services for the following reasons:

• Make sales calls
• Generate leads
• Set appointments and sales meetings
• For welcome, follow up, and reminder calls
• For customer success and care, and more

Now, let’s look at five outbound calling service providers that you should consider:

*Please note that prices mentioned in this article are current prices and are subject to changes and tax inclusions.

1) Five9

Since 2001, Five9 has been offering inbound and outbound call center solutions to businesses. These solutions are geared towards bettering interactions between businesses and their customers. With these tools, businesses don’t need to rely on call centers to handle their incoming or outgoing call volumes.

What they offer:

• Outbound calling tools
• Multichannel communication
• Call center software
• Call routing options
• Automatic call distributing (ACD)
• Interactive Voice Response (IVR)
• Reporting and analysis

Pricing: Monthly or annual. No long-term contracts. However, to get an exact quote for your company, you will need to get in touch with their customer service.

2) RingCentral

RingCentral aims to provide global communication tools so that businesses can stay in touch with their clients no matter where they are located. Businesses in every industry and of every size can take advantage of the features provided.

What they offer:

• Auto-receptionist
• Call monitoring
• Music on hold
• Virtual numbers
• Integrations
• Private branch exchange (PBX)
• Customer relationship management (CRM), and more

Pricing:
RingCentral offers four virtual phone system plans for businesses to choose from.

 3) 8×8

8×8 is a company that provides businesses with advanced phone features to increase collaboration and productivity.

What they offer:

• Integrations
• CRMs
• Call center software
• Outbound calling service
• Video conferencing, and more

Pricing: To get an exact quote for your business, contact 8×8’s customer service.

4) United World Telecom

Since 1995, United World Telecom has provided virtual telephony solutions to small businesses and large corporations across the globe. We offer business phone numbers for more than 160 countries across the globe as well as premium communication features to improve caller experience and customer satisfaction.

What they offer:

• Virtual numbers: toll free, local, national, SMS-enabled, vanity
• Call recording
• IVR/PBX
• Outbound calling (customizable caller ID)
• Call forwarding and routing options
• Call tracking
• Reports & analytics
• Outbound dialer, and more

Pricing:

United World Telecom offers a straightforward pricing model with no contracts or set-up or installation fees. Our plans are charged monthly or annually based and are not per-user based.

Choose the Right Provider

Picking a provider is a difficult decision and one that needs to be made with care. Therefore, research and pay close attention to details such as long-term contracts, set-up and cancellation fees, per-user fees, and so on. An outbound calling service can make or break your sales game. Invest in one now. For more information, talk to one of our experts today.