Onboarding Portal

Getting Started

New to United World Telecom? Here’s how to get started:

1. Login + Security

• Log in to your Account
• Reset Password
• Set up 2-Factor Authentication
• Create Additional Logins
• Explore Integrations
• Integrate our Service with your PBX
• Explore AI Insights

2. Set up Call Forwarding

• Change your Forward-to number
• Add/Purchase New Phone Numbers
• Country Coverage

3. Set up Advanced Call Routing

• Simultaneous Ringing
• Sequential Forwarding
• Time-of-Day Routing
• Location-Based Routing
• Holiday Routing

4. Customize Call Flows

• Set up a Custom Greeting
• Set up your IVR or Auto-Attendant with our Call Flow Builder
• Set up a Voicemail and Voicemail-to-Email Forwarding

5. Set up Outbound Calling

• How to add Outbound Calling and Local 2-Way Voice
• Make Outbound Calls with your Business Phone Number
• Use the GCF Softphone or Dialer to Make Outbound Calls
• Change Your Outbound Caller ID from the GCF Web Dialer

6. Reports + Invoices

• View and Download Call Detail Records (CDRs)
• Download Invoices
• View Remaining Minutes Left for the Month
• Generating Call Activity Reports

7. Port Numbers to Us

Looking to port existing numbers to the United World Telecom network? Here are resources to help you get started.
You can also contact your account manager to get the process rolling.

Additional Resources

• What Happens After Signing up with United World Telecom
• Understanding Why Documentation is Required to Get a Number?
• International Call Prefixes
• Formatting International Phone Numbers
• Explanation of Your United World Telecom Invoice

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