Contact center phone numbers are primarily international virtual numbers that allow businesses to connect with customers globally. These virtual numbers route calls over the internet using VoIP technology rather than traditional phone lines. You can forward these incoming calls to your desired devices, numbers, phone lines, and locations both domestically and internationally—making it easy to communicate no matter where your teams are located.
Contact centers or CCaaS services can use these numbers to provide 24/7 customer service, track the performance of calls, automate call management, and enhance customer satisfaction. Plus, features like international call forwarding, IVR, and advanced analytics help provide a professional customer experience while streamlining operations.
How Contact Centers Can Use Virtual Phone Numbers
Virtual phone numbers are vital for contact centers to improve global connectivity and simplify communication processes. These numbers facilitate seamless inbound and outbound calling, offering advanced calling features like Local 2-Way Voice, call routing, call recording, softphones, and more. They help increase customer service accessibility by enabling international calls, offering global support options, integrating with CRMs, and driving overall growth. This versatility makes them a must-have.
Benefits of Using Contact Center Numbers
Contact center numbers can transform businesses by improving global reach and offering responsive customer service. Here’s how they can benefit your business:
Global Accessibility Without Physical Contact
Virtual phone numbers help businesses offer local phone assistance in different countries without requiring a physical presence. This means your business can easily establish remote offices or deploy remote agents to effectively support global customers around the world. These customers can call your business for free or local rates, even if the call eventually forwards internationally.
At the same time, your remote agents and distributed teams can operate efficiently from home or local office hubs in target markets, ensuring your business goals align with customer requirements.
Improved CX with 24/7 Customer Support
Use recognizable local and toll-free numbers with advanced routing functionality to establish a local presence in target markets. These numbers will encourage local customers to call you without hesitation. And your contact center can offer 24/7 global support by routing incoming calls to various teams or locations based on agent schedules, caller location, time zone, etc. Improve your customers’ experience by increasing your global coverage and customizing your call handling.
Scalability
Businesses may scale their operations as they expand by easily adding or removing phone lines and users, adjusting routing requirements, and effectively managing teams across locations. This ensures constant service by allowing businesses to increase customer assistance without interruption while supporting their customers wherever they are located.
Cost-Effectiveness
Since virtual contact center phone numbers do not require physical infrastructure and operational costs, they are more affordable than traditional ones. This scalable and flexible solution allows businesses to provide global sales and support at significantly lower cost and with efficient resource allocation.
Contact Center Phone Number Features
Your contact center deserves the best tools to deliver exceptional communication. The right phone number features can transform how your team connects, solves problems, and drives results. Here are some must-have features that can take your customer experiences to the next level:
Inbound Phone Numbers
With dedicated inbound phone numbers, you can handle customers’ calls from any location in the world while maintaining reliable accessibility and connectivity.
Call Management Features
Contact centers help businesses manage both inbound and outbound calls with advanced features such as IVR, call forwarding, as well as routing to improve call handling and customer communication.
Integrations
Integrate international virtual numbers with CRMs and other business tools like Zoho, Salesforce, and Hubspot for a unified approach to control customer data and interactions.
Local 2-Way Voice
Maintain easy and reliable two-way voice communication through a local phone number irrespective of location, ensuring higher answer and callback rates.
Outbound Calling Solution
Use an outbound calling solution to enable your sales teams to cost-effectively call customers internationally. Agents can display specific local caller IDs when calling prospects to improve call connection and pickup rates.
Softphone
Allow your teams to make and receive calls from any location with our softphone apps available on any internet-connected device. Whether you’re working from a Windows PC or your Android device, we’ve got you covered!
Importance of Reliable Customer Communication
Global customers expect positive service experiences and easy communication with businesses through various channels nowadays. This highlights the need for different types of contact center solutions.
But what does a positive customer service experience exactly entail here?
Positive service experiences mean meeting customers where they are by using their preferred tech and communication methods and also offering various service options, not just phone calls but providing support through email, SMS, and even fax.
One of the most adaptable mediums to do this is international virtual phone numbers. So, if you are in search of reliable global phone numbers for your contact center, look no further than global telephony providers like United World Telecom.
Where to Get Phone Numbers for Your Contact Center?
You can get virtual phone numbers for your contact center from any virtual phone service provider. While there are a multitude of providers out there, it’s important to do your research to find the right provider for your specific communication needs.
United World Telecom provides virtual phone numbers for inbound and outbound calling. With numbers available in more than 160 countries, you can operate your contact center globally and increase responsive customer service. Expand your connectivity by getting started now!
Enhance Your Global Reach with Virtual Phone Numbers-Get with Us!
Ready to improve customer experience and expand your company's customer base? With United World Telecom's virtual phone numbers, you can effortlessly connect with customers across the globe, improving communication and support. Browse through our various features and services on our Plans page; or reach out to us and get your virtual number now!
Get a free consultation with a business phone system specialist.
Experience the quality of United World Telecom's features and services first-hand for free. No Contracts, No Commitments
Inbound Phone Numbers 
