Reliable, Global Voice Solutions for Healthcare

Deliver better patient care and client communication with global virtual phone numbers, calling features, and AI-powered call insights—tailored for healthcare and medical organizations.

GET A BUSINESS NUMBER REQUEST A DEMO

Trusted by Healthcare Leaders

Why Healthcare Institutions Choose United World Telecom

From scheduling appointments to organizing clinic trials to triaging calls and providing telehealth consultations—clear, reliable communication saves time, improves outcomes, and enhances the patient experience.

With United World Telecom, healthcare organizations get:

International coverage for global patient access
Compliant, scalable voice solutions for client communication
Advanced routing tools to reduce wait times and misrouted calls
AI-powered features that improve agent response and provider follow-up

“Best in class service and support. The product has helped me meet business needs with regard to increasing customer contact. Highly recommend Global Call Forwarding to anyone who needs the ability to reach worldwide destinations with ease”

— Eduardo Reyes, IT Support Specialist at FXCM
» Read More Reviews

Integrates with your favorite CRMs

See all integrations

Core Communication Challenges in the Healthcare Sector

High call volumes and long wait times for patients
Difficulty scaling support across locations and regions
Regulatory concerns with recording and storing calls
Language barriers and international access limitations
Lack of visibility into call performance or patient satisfaction

These features ensure that patients get support quickly, locally, and in their preferred language or time zone.

Improve Accessibility Without Expanding Infrastructure

Healthcare access shouldn’t depend on where your patients or clients live. With UWT, you can:

Offer toll-free or local hotlines for patients in 160+ countries
Use geographic routing to send calls to the nearest office or agent
Set up language-specific IVR paths for multilingual support
Use time-of-day routing for after-hours and weekend coverage for your service centers

Improve Performance with Advanced Analytics

Understand call content, maintain operational transparency, and review agent activity with our Call Reports & AI Call Insights feature suite:

Call Activity & Custom Reports
to view call traffic and performance for specific periods, phone lines, locations, or agents.

Call Recording
to record and store calls for reference, quality control, compliance, and liability protection.

Call Transcriptions
to convert calls to text for quick reviews and searchability.

Call Summaries
for quick visibility into long conversations.

Sentiment Analysis
to flag urgent or emotionally sensitive calls.

Keyword Search
to surface patterns across calls (e.g. complaints, delays).

Transcription Translation
for multi-market visibility to help providers working with multilingual populations.

These tools help teams stay organized, reduce follow-up time, and improve the caller experience—especially in high-volume call environments.

Tailored Features for Healthcare Organizations

Local & Toll-Free Numbers
Offer easy access to care across regions and time zones

Outbound Calling & Local 2-Way Voice
Use local caller IDs to improve pickup rates for outbound telehealth calls

Advanced Routing Rules
Route calls to the right department, clinic, or facility across the globe

IVR Menus
Create custom phone trees for scheduling, prescriptions, triage, etc.

Call Analytics & Reports
Monitor call volume, agent performance, and call trends

Multilingual Capabilities
Offer support in multiple languages for global patients

Softphone Apps & Web Dialer
Make and receive calls on any device, anywhere

AI Call Insights
Summaries, transcripts, and sentiment ratings for every call

CRM Integrations
Seamless integration with Salesforce, HubSpot, Zoho, and more

Call Recording & Storage
Log calls for training, quality assurance, or legal support

Dedicated Account Management
Enjoy personalized guidance and support for your communication needs

24/7 Customer Support
Get real-time assistance for global operations

Phone Solution Built for Modern Healthcare Teams

front desk and call center

For Front Desk & Call Center Teams

Route calls by reason and urgency
Add backup failover options during high call traffic periods
Send voicemail-to-email for missed appointments

medical team

For Providers & Nurses

Transcribe calls with patient updates
Review emotional tone of calls
Pull summaries without listening to full recordings

admin team

Admin, Compliance, & Research Teams

Record calls for quality assurance
View AI-driven call reports across locations
Maintain compliance with data privacy regulations

Easily Integrate with Your Workflow

Bring voice to the platforms you use every day with our softphone integrations!

Integrate our cloud phone service with your favorite CRMs or help desk software, including Salesforce, Zoho, Zendesk, HubSpot, Pipedrive, MS Teams, etc.

These integrations require no coding or complex setup. Use features like click-to-call, automatic call logging, and transcript syncing—all without switching tabs.

Why Choose United World Telecom?

Whether you’re managing a single clinic or a global health brand, we’ve got your communications covered.

We have over 28 years of experience catering to the communications needs of hospitals, clinics, telehealth providers, mental health services, insurance support lines, and health tech companies.

Our global sales team can help you find the right phone solution for your healthcare business.

Talk to an expert or book a demo today!