If you run a business in the medical industry, you’re probably aware of the benefits of medical answering services. These answering services are uniquely designed to the needs of medical companies. Their services often include handling large volumes of inbound callers, providing 24/7 coverage, and reducing in-house staff. This article will cover the top medical answering services. It will also cover how savvy businesses can create their own virtual answering service with United World Telecom. Read on to learn more.
Signius Communications
Signius Communications has been based in the United States for almost a century. Their service enables your organization to benefit from highly-trained staff equipped with state-of-the-art technology. Helping clients both large and small, Signus offers 13 locations and a staff of over 200 agents. Their services can save on operational costs and make your organization exceptionally efficient at processing inbound calls.
Stericycle
Looking for a B2B medical answering service? If so, Stericycle, Inc. provides telecom solutions for commercial companies. With over 25 years of experience, Stericycle has grown from a small medical waste management company to an industry leader. Their offerings encompass complex and highly-regulated areas in the medical industry, including patient access services, customer contact, and much more.
Sound Telecom
Founded nearly three decades ago, Sound Telecom provides 24/7/365 telephone medical answering services. They serve customers throughout the United States and British Columbia, Canada. What separates Sound Telecom from its competitors is the sheer diversity of its state-of-the-art telecom services. Among these are online chat, email response, voice logging, and a web-based portal for easier access to account data. Some of Sound Telecom’s clients include American Red Cross, Blue Cross, Siemens Medical Solutions, and many more.
Creating Your Own Medical Answering Service with United World Telecom
If your organization wants to keep its medical answering service in-house to save money and create a more customized service, United World Telecom is the perfect service provider for your virtual answering service needs. By using virtual phone numbers of various types (i.e. toll free numbers, vanity numbers, geographic numbers) and customizable functionalities, your organization can specifically tailor how inbound calls are received, processed, and answered.
The first step is to choose virtual phone numbers that enable your clientele to reach your business without incurring long distance fees and service blockages. Considering that United World Telecom offers virtual phone numbers in over 140+ countries worldwide and nearly every city/geographic region, your organization can accommodate callers no matter where they’re located. At www.unitedworldtelecom.com, you’ll encounter a series of dropdown menus that enable you to choose the country code and number type, as well as determine the destination number where calls can be routed to. Setup is easy and virtual answering services can be used almost immediately after placing an order.
Furthermore, United World Telecom’s service enables endless functionality depending on your business model. For instance, if you’re looking for an after-hours answering service, the add-on “time of day routing” can be used. This enables your business to route calls outside of regular operating hours to a call processing facility in another location. Also, by using a PBX (Private Branch Exchange), inbound callers use a directory system to navigate through your company’s various departments and personnel. This enables them to obtain the information they need and speak with a company representative. Overall, these medical answering service features can make your medical organization substantially more efficient.