business phone systems Archives - United World Telecom

5 Signs You Need a New Business Phone System

Posted on June 23, 2023September 6, 2024 by Virendra Singh Jaitawat

Your business phone communication system can make or break your sales and customer support efforts. More specifically, a bad phone system can lead to miscommunication and ineffective communication which can result in a loss of valuable customers and leads. Here we look at 5 signs that scream “Your business needs a new business phone system!”

When to Start Looking for a New Business Phone System?

Since so much of your business’ success depends on good communication, it is important to find the right business phone service. Here are 5 signs you need a new business phone system. In other words, consider getting a new phone system if your current office communication system has any of the following:

1. Bad Pricing and Low Reliability

Are you struggling with paying the bill for your current phone system? Is the pricing not straightforward, leading to confusion and paying more than you originally signed up for? Your business phone system provider should be reliable and trustworthy. And you should be able to predict your monthly bill without any surprises for better accounting.

Switch to a business phone service provider that helps you understand what to expect from your monthly bill. As you sign up, you should have a clear idea of what you are paying for. This means no hidden fees or set-up/installation fees that just turn up out of nowhere. With a predictable monthly bill, your business can manage its communication-related finances better.

2. Less Variety of Virtual Communication Features

With the advancements in telecommunications and technology available, businesses now have access to many opportunities and top-notch services and features. And so, if your current phone system is offering you the bare minimum, then you are missing out.

Advanced services such as global call forwarding, call recording, a variety of virtual numbers, and so on, can help with effective call management by providing your business with the right communication tools. These services can improve productivity and efficiency in your office which will lead to better customer service and more sales.

3. No International Call Forwarding

Any business with a goal for expanding globally must have international call forwarding. An international call forwarding service enables businesses to connect easily with their global customers. With this service, you can have incoming calls from different countries route to a destination of your choice. For example, your US-based company can receive international calls from customers in the UK, Asia, Australia, and more via virtual phone numbers. These calls are forwarded to your main office in the US or remote offices around the world via international call forwarding.

As such, call forwarding helps businesses maintain global connectivity by providing customers around the world with inexpensive ways to call for product inquiries or customer support. Even if your business is located outside the country, customers can call your local or toll free number and evade long-distance calling rates. This encourages customer calls and builds trust and credibility for your international business.

4. Limited Customer Support

Customer support is an essential tool for any business. And so, if you cannot reach customer service for help with your business phone system, especially during emergencies, then again, you stand a chance of losing out on customers. Unreachable or bad customer service can break a company.

Look for a business phone service provider that is available 24/7 and offers multichannel support. For example, United World Telecom offers 24/7 customer support via voice, live chat, email, and trouble tickets. We also have an online knowledge base with self-service information.

5. Long-Terms Contracts

Lastly, you want a business phone system that does not force you into long-term contracts. In case things change within your business, you should be able to scale up or down or switch to new services. A provider that locks you in with contracts or high cancellation fees can make it difficult to grow your business.

Why Should You Consider United World Telecom?

Since 1996, United World Telecom has been providing businesses around the world with cloud phone systems and virtual communication tools to boost sales, customer support, and international business. Advanced services and features we offer include:

International call forwarding
Outbound calling with customizable caller ID
Hosted call recording
Cloud IVR
Extensions and DID numbers, and more

United World Telecom’s plans are straightforward with no hidden fees or long-term contracts. We don’t force our customers into commitments as we know our service will speak for itself. We offer five different plans for businesses of every size and type; so you can choose the plan that works best for your communication needs.

Get a New Business Phone System Today!

We offer a variety of services that can help you create the ideal cloud phone system for your specific company. Get a VoIP business phone system today by calling us for more information or by signing up on our homepage!

Top 7 Benefits of Business VoIP

Posted on June 14, 2023June 27, 2023 by Virendra Singh Jaitawat

Source: DepositPhotos.com - Lic#209723450 ID#27446420

At this point in time, most businesses are using business VoIP to create strong, reliable, and efficient business phone systems. Voice over IP technology has made it possible to make and answer calls via the internet instead of depending on physical phone lines. And by doing so, users can stay connected from any location and any device. So, why should you get business VoIP for your company?

Top 7 Advantages of Getting Business VoIP

From encouraging global expansion to providing easy scalability, VoIP technology gives businesses an opportunity to expand and grow with ease. If you are on the fence and are not sure about how VoIP can be useful to your company, here are 7 benefits to consider.

1. Variety of Business Numbers

VoIP phone systems work alongside voice over IP numbers. VoIP providers like United World Telecom aim to offer companies a variety of business phone number types. For instance, United World Telecom offers numbers for more than 160 countries around the world. Additionally, we offer toll free, local, international toll free, universal toll free, national, and vanity numbers.

Want to enter local markets and encourage locals to connect with your business? Buy a local phone number. Want to offer free calling to customers within your target country? Get a toll free number. Want to attract public attention with a memorable and creative number? Get a vanity number. You can get a business number that suits your purposes in a target country and lets you expand your customer base.

2. International Call Forwarding

International call forwarding is a popular service of VoIP phone systems. With this service, you can have calls forwarded internationally from one country to another without paying high international calling fees. For example, your customers in Mexico can call your Mexico number for free or at local calling rates. And these calls are routed via international call forwarding to your main office in the US, the UK, Australia, or wherever you desire. You can even have calls forwarded to a satellite office or remote workers.

With call forwarding, you can manage your incoming calls better and make your business accessible no matter where you or your team is located.

3. VoIP for Remote Team Management

Voice over IP phone systems are ideal for remote teams or distributed teams. Business VoIP gives your team the tools they need to stay connected and accountable even with distance involved. Benefits for remote team management include:

All users are connected from any location or device through a stable internet connection.
Voice, SMS, and more can be transmitted through the system.
Users can use softphones or web phones on their devices to make and receive business-related calls.
Access to a variety of features such as call recording, DID numbers, call transfer, outbound calling, and more.
Call monitoring and analytics tools that help managers keep track of employee KPIs and performance.

By presenting voice over IP for remote team management, your business can stay active and accessible at all times.

4. Global Expansion Possibility

Businesses using VoIP services or phone systems have a chance of going beyond their immediate location and entering new markets. More importantly, they can do this without increasing their expenses.

For instance, when a business tries to target a new city or country, the general idea is to open a field office and create a local presence. However, with international toll free numbers available for multiple countries, your business can create a virtual presence without needing to be physically present.

You can use international call forwarding and routing options to stay connected overseas. You can have calls ring on multiple devices across the board. Or, you can have calls routed based on the time of day or the location of the caller. The bottom line is you have access to multiple tools for effective call management, making it easier to manage international business.

5. Higher Scalability

Need to scale up or down instantly? No worries. VoIP accounts need little to no work when it comes to adding or removing users and employees. As such, you can quickly expand your business when needed, especially during high traffic periods, and cut down as necessary without changing your phone system.

6. Low Costs and Better Voice Quality

Another reason why business VoIP is so popular among all types of businesses (start-ups to large enterprises) is that it is a cost-effective solution. You only pay what you subscribe to and have a fairly predictable bill every month. And with that plan, you can target new countries and regions, utilize call tracking, forward calls to as many devices you want, use an effective IVR system, and more. And so, you get a high-quality business phone system for exceptionally reasonable rates.

7. Mobility and Flexibility

Lastly, with business VoIP, you can take your business with you wherever you go. Need to move or travel for work? Want to employ remote customer service teams to provide better international coverage? Need to switch to remote work due to a global pandemic? Whatever the hurdle, your business can continue to work and remain reachable with a reliable VoIP service.

So, is Business VoIP Right for You?

The answer to this depends on what you want to achieve with your company’s communication system. Do you want to expand in a cost-effective manner? Would you like to offer remote work options? Do you want a unified platform for all communication? Then, VoIP is your answer. However, how exactly VoIP can benefit your business depends on what you need. Speak to our experts today to learn about custom solutions to see if business VoIP is a fit for you!

Sales Management: Business Phone Systems for Small Business

Posted on July 26, 2019July 12, 2023 by Becki Meerbeek

Source: Stockphoto.com - O#100191557818 ID#100186088462

Small businesses have different needs and requirements than other types of businesses. So, if you’re thinking of starting your own small business or wondering how you can better manage the small business you already have, you may want to consider different types of phone line systems to choose from. Especially if your small business is sales-driven, you’re going to need your phone to close leads and keep your customers happy. With these business phone systems for small businesses, you can ensure that your sales management efforts won’t go in vain. And, that your customers and employees will be happy with their communication abilities.

Traditional Landlines for Small Business Sales Management

Certainly, you can choose a traditional landline for your small business phone. But, if you want to be able to transfer calls to different employee extensions, it’ll need to be a PBX landline system. This means a public branch exchange, which is the capability of routing to different destinations. Otherwise, you’d only be able to answer one call at a time from one specific phone unit.

A Trusted Source of Communication

Landline phones are your traditional phone lines which are installed and managed by your local telephone provider. Calls are run through copper wiring that eventually runs them to a local exchange, which then routes the call to the desired location. Traditional phone lines may work for your new startup if you don’t have internet, as they are one of the only types of systems that currently don’t require a broadband connection. And, they do offer some standard features like caller ID, call waiting, voicemail, and even conference calling.

VoIP for Small Business Sales Management

If you have an internet connection for your small business, you can benefit from a broader range in a selection of phone line systems, including VoIP. This type of business phone system is one of the most versatile, as it doesn’t need to use copper wiring and phone lines to carry phone calls to their destinations. Rather, it uses the internet. This allows VoIP systems to boast many unique benefits including ease of use, advanced features like SMS to email and call attendant and is even compatible with various business software tools like CRMs. Not to mention, VoIP systems are typically dramatically less expensive than traditional phone lines, which can help your small business sales management team by providing more money for sales incentives!

Business Phone Systems for Small Business — Source: Stockphoto.com – O#100100911520 ID#100186088462

Virtual Call Services for Small Business Sales Management

Finally, one of the last small business phone systems to consider as a new startup is a virtual call service. This entails purchasing and managing a business phone line right over the internet. So, you don’t need to purchase costly phone equipment, as other systems may require. Typically, when small businesses choose this type of phone system, they route their business number to an already existing phone, whether a business landline or a smartphone. Essentially, a virtual call service is an extension or a feature that you can add to an already established phone line. This allows you to have a personal number and a business phone line combined.

If you have a small business, like a virtual call center, you can use a virtual call service as a way to provide your remote sales employees with their own extensions, voicemail boxes, and customized greetings.

Getting Your Small Business Phone Number Through United World Telecom

Now that you know about the various business phone systems to choose from for your new or already established small business, you can choose your own business phone number.

Whether you need a local number to reach a specific customer audience or you want to provide customers with a customized toll free vanity phone number, United World Telecom can help! Our business phone numbers can be packaged to specifically meet your small business needs. This way, you aren’t paying for things you don’t need. And, you can use the savings to better motivate and manage your sales team. To learn more about how we can help to set up your new small business phone number, contact us today.