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Tag: virtual phone number for business

How To Boost Your Own Virtual Call Center

Posted on by Meryl D'Sa-Wilson

Starting your own cloud or virtual call center is an easy task to accomplish with the right tools and essentials. Here we will look at the different aspects to consider to ensure you do the best for your call center.

Virtual Call Center: What You Need

The key to running a successful virtual call center — or any business for that matter — is having a strong business plan and a clear idea of what the end goal is. Therefore, be in constant communication with your team so that everyone is on the same page. Provide refresher training materials to maintain the desired standard. As the center’s manager, you must provide agents with the resources they need to make sales and create strong connections.

Establish Virtual Communications Channels

To function as a virtual call center, you need cloud-based communication solutions from a phone service provider such as United World Telecom. Start by getting a toll free, local, or international virtual business number. Calls made to this number will be routed over the internet. This makes it inexpensive for you and your customers to be in touch. This is important when establishing communication channels between your business and its contacts.

Part of being a reputable organization is making it accessible and reachable. If interested prospects have to jump through hoops or wait long periods to hear from you, then they will most likely take their business elsewhere. So, have an easy-to-remember business number, active social media accounts, click-to-call ads and widgets like our CallMe Click feature. All of this is to ensure that customers can connect with you quickly.

Get the Necessary Equipment and Software

Now for the equipment needed. Considering you are running a cloud call center, most of your employees and agents will be remote workers. Therefore, you need software and technology that can support remote working.

Content and project management systems that work online can be very helpful in tracking data, calls, tasks, projects, to-do lists, and more. Additionally, you may want to make use of a customer relationship management (CRM) system to track customer data and call information.

Furthermore, you may even want to consider investing in outbound calling and call recording software. Outbound calling lets you customize your caller ID by displaying a specific number from your list of purchased numbers. For example, consider that you want to call a client in Saudi Arabia. You can use United World Telecom’s outbound calling service and have the outgoing caller ID display a local Saudi Arabia number, instead of your actual number.

With United World Telecom’s call recording software, you can record and store calls for up to 6 years. Use these recordings to train new employees, find strengths and weaknesses, as evidence against liabilities, and more. Additionally, check out our article about how to successfully run your virtual call center with outbound calling and call recording to learn more.

Train and Take Care of Your Employees

Now, the most important aspect of running a cloud call center is ensuring that your employees, reps, and agents are doing their jobs right. Offer training, webinars, seminars, web-based workshops, incentive programs, and more to encourage them to do their best. You also need to ensure that they have a good understanding of the different programs and software being used.

You can include call recordings in performance analyses to highlight what agents are doing correctly and what areas need improvement. Be in constant contact with them and be prepared to resolve upcoming issues and concerns.

Advertise and Promote Your Virtual Call Center

Running a virtual call center may seem like a daunting task. But if done correctly with the right employees and right tools, you can get the most out of it and enjoy doing it at the same time. For more information, contact us at 1 (877) 898 8646 or talk to an expert today.

Sales Management: Building a Global Call Center Sales Team

Posted on by Magaly Fuentes

Source: Depositphotos.com Lic#161512962 ID#88021484

A sales team functions as the core of any sales-oriented business. In order to have a successful sales team, the business must have a focused and effective sales management system in place. Similarly, management systems include systems and metrics to track sales. The sales management plan should also include follow up and periodic reviews. Above all, these components are necessary for a sales team to grow and thrive in a consistent manner.

What is Sales Management?

Sales management involves developing a sales force, coordinating various sales operations, and putting sales techniques in place. Therefore, the ultimate goal of sales management is to allow an organization to consistently meet and surpass sales targets. So, for any business that brings in revenue, a sales management strategy is extremely important.

Sales Management Processes

Research shows a clear split between organizations that establish well-defined sales management processes and those that don’t. A few of the most critical sales management processes include systematic hiring, coaching the sales force, business planning, establishment of common goals, and performance management.

  • Systematic Hiring: It is extremely important to hire top-level sales staff. An effective hiring process includes methods to examine whether a candidate is fit for the position from many different angles. Using the same list of questions for interviews allows for a systematic and focused process.
  • Coaching: This is the number one activity that drives sales. Companies that have a well-understood coaching program in place consistently outperform those that do not.
    Business Planning: Business planning at the sales manager level means identifying key customers within the region and creating customer plans accordingly. Business planning allows for better targeting of sales efforts.
  • Common Goals: A sales manager makes sure the sales team aligns with the company goals.
  • Performance Management: Setting objectives and reviewing performance, both periodically and annually, is imperative. Figuring out how the organization will deal with non-performance is also key.
Sales Management: Building a Global Call Center Sales Team
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Running the Call Center

Many organizations find that allowing their call center specialists to work from home is a win-win for everyone involved. This allows the staff flexibility and allows the organization significant cost-savings.

Taking the Call Center Global

Particularly when forming a global call center, allowing for sales staff to work remotely is typically the best option. A business owner with a well-trained, knowledgeable staff that is familiar with the company policies and the product or service they sell can operate a call center from anywhere.

What is a Virtual Number?

A virtual phone number is a number that works through the use of the Internet versus the use of a hard-wired phone line. Virtual phone numbers offer many benefits. For instance, they give business owners flexibility and mobility unmatched by traditional phone lines. Calls made to virtual phone numbers automatically forward to any phone number, depending on the changing needs of a business. Virtual phone numbers also allow for a business to meet global needs, such as offering services in various time zones.

How Do I Get a Virtual Number For My Business?

Getting a virtual phone number for your business is simple. With a simple search, you will see that various providers offer virtual phone numbers. Therefore, it is important to go with a provider that has experience and a reputation for offering a great product along with excellent customer service. United World Telecom has been offering global communications solutions to businesses for over two decades. Along these lines, UWT also offers many features and virtual numbers in over 150 countries worldwide.

“Success is the sum of small efforts repeated day in and day out.”

When focusing on sales management and building a successful global call center sales team, careful planning must take place. Above all, with proper systems employed and everyone on the same page, an organization is well prepared to take the success of the business to great heights.

How To Get a Toll Free Number

Posted on by Becki Meerbeek

Source: Stockphoto.com O#23559 ID#100007588082

A toll free number is an 800 number typically used for business. These numbers allow for a convenient way to call long distance. Additionally, they provide businesses with a way to offer a completely free option for customers to reach out to them. Regardless of your reasons for needing one, you’ll need to know how to get a toll free number to begin using one. So, to help, we’ve come up with step-by-step instructions on getting your very own 800 number.

1. Determine Your Needs for a Toll Free Number

You can use toll free numbers for a number of things. However, a toll number is typically used as a business phone line. These numbers can help to make business better by:

  • Eliminating long distance fees. Customers can call businesses from anywhere in the country and world, as calls from these types of numbers are always considered local.
  • Can work for remote offices: Since they can be added to internet phone systems and even to mobile phones, they’re a great choice for businesses with remote employees.They’re recognizable and memorable: Toll free numbers are typically 1-800 numbers that can be used to help with branding efforts, as they’re easier to recognize and remember. Plus, you can choose your own vanity number to give your number a personalized, professional touch.

2. Figure out Which Features You’ll Need

Are you going to want your toll number to be able to take voicemail recordings? Do you want to offer customers the chance to hear a pre-recorded greeting before reaching their representative? Do you want voice messages to be sent in written form as text messages or directly to your email inbox? Depending on what you want your toll free number to do, you’ll need to determine the features you need before choosing your toll free number and selecting your provider.

3. Selecting Your Toll Free Number Provider

Choosing your toll number provider will depend on your financial budget and the features you’ll need. Global phone service providers like United World Telecom can set you up with mobile toll free business numbers that come with any and all the advanced features you’ll need. And, offer them at a great, affordable price.

How to get a toll free number
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4. Choosing Your Toll Free Number

Because they are customizable, you can choose your own number. This gives you an edge, as you can select a number that associates with your business, services, branding, and goods. So, rather than offering your consumers a random phone number, give them one to remember by using the letters associated with each telephone keypad number. For example, if you repair cars for a living, choose a number like 800-AUT-OFIX.

5. Checking Toll Free Number Availability

Even though you may already have a toll free number in mind that makes it memorable for your consumers, you have to first see if it’s available. Your toll number service provider will be able to tell you if the number you want is already taken or not. But, remember, there are more options for toll numbers other than 800, as you can also choose the variations 855, 866, 877, and 888 as well. So, even if your number isn’t available with 800, you can still keep the last 7 digits and choose from the other options instead.

6. Designating the Phone Number to a Business Phone Line

When you’ve determined the number you want and its availability, you can finally decide which phone to route the number to. Certainly, this can be any mobile device. They can route to other business phone systems as well, like cloud systems, VoIP systems, and multiple line systems. After you’ve selected the line your toll number is routed to, you can start to dial out and receive calls from this number. And, provide your customers with a free way to reach you.

Getting Your Toll Free Number Today

Now you know how to get a toll free number for your business. So, if you’re certain that they can help to provide a professional touch to your business, find out more about all of the features to choose from on United World Telecom’s website. And, contact us today to get started on the process of selecting your own business phone number today.

Making Professional Outbound Calls from a Virtual Phone Number

Posted on by Magaly Fuentes

Source: Stockphoto.com O#100005523906 ID#100200144052

Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
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Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well.